RichPrize Casino - Player's deposit limit was not applied.

This company allowed me to deposit but they do not have a valid licence to allow me to deposit. They also removed my deposit limit I set up before the limit end which shouldn’t be possible for responsible gambling. They also use fake games which have no legit RTP. I’ve messaged them multiple times to be ignored and also on live chat once I give them my username they ignore me!

Dear Duffs88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RichPrize Casino.

According to our review, the casino has a fake license, and after a check by my colleague, we marked their games as fake.

Could you please explain which limits have you set up in your account?

Did you request at any time to adjust or alleviate these limits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. I set up a wager limit of 50.00 and you can’t change it for 1 week for responsible gambling reasons but I spoke to the VIP Manager who got their IT team to remove it for me so I could wager, this is the complete opposite of what the limits are for. Now they are ignoring me completely.

Was the wager limit removed completely, or set to a higher value?

Is there any communication between you and the casino you might share with us regarding the casino removing the wager limit for you?

My email is [email protected]

I'll await your reply.

Hello. I did send you an email, did you get it?

Dear Duffs88,

I have not received anything from you, yet. I've sent you an email, please reply to it with the requested information.

´The email I sent you returned as undeliverable. Try again to send the information to my email [email protected]

I’ve just sent you a test email

I've received your test email successfully, but all my attempts to send you an email were unsuccessful.

Thank you for your email.

Unfortunately, if you don't have any additional evidence about your allegations, there is no way for us to continue with the case.

Also, please note we don't consider gambling limits such as deposits or wagering limits mandatory in online casinos and won't be able to assist you with your request to request a refund on your deposits as a result.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.