The player from Poland had his account blocked without further explanation. We closed this complaint as the player has already another "in progress" case related to the same issue.
RichPrize Casino - Player’s account has been blocked.
Amount: €200
RichPrize Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
After winning funds, the casino blocked my account and stole money from the account, thus they did not give an opportunity to clarify the matter ... Can I ask for help in this matter?
Automatic translation:
Public
Public
2 years ago
Dear przemek1414,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
PS: I came accross this case. Could you please advise if you know the player who submitted that complaint?
