The player from Germany is having withdrawal issues with Richard Casino. Despite providing proof of payment repeatedly, these were rejected and the withdrawal of 2185 euros has been canceled four times. The player later confirmed he received his winnings, therefore, we closed this complaint.
Richard Casino - Player's multiple attempts at withdrawal failed.
Amount: €2,185
Richard Casino
Safety Index:HighSafety Index
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8.8
Richard Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Dear Team, I am currently having withdrawal issues with Richard Casino. I have a verified account here and have usually paid with my Visa card. However, as the deposit with Visa did not always work, I deposited 150 euros with my bank account and ultimately won 2185 euros. They asked for proof of payment, which I submitted adequately as PDF, screenshot, and Photo. These were always rejected, and the amount has already been canceled 4 times. I hope you can help me. Thank you
Automatic translation:
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1 year ago
Dear diarch1234,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that your account is verified and you are waiting just for the verification of your bank account?
Has the casino informed you why your documents have been rejected? Please bear in mind that it is important to fully cooperate with the casino and provide the documents in the requested format and quality.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Translation
Dear team, The casino has now transferred the amount. Thank you for your efforts.
Automatic translation:
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1 year ago
Dear diarch1234,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
