Richard Casino - Player’s account has been closed and payment is delayed.

Most DISHONEST casino I have played on to date. Send personal emails to manipulate you to smaller withdrawals with the promise of it being instant…. 7 days later still haven’t been paid and they closed my account. I kept being told different things by chat agents that were complete opposite. Account still had plenty of funds when closed and was still pending funds from a game glitch previous to withdrawal.

The email I was sent personally said I would be able to do 1000 per day… so they know that the email was misleading and that instant means instant. They preech the 3-5 working days but I was offered INSTANT and PER DAY if I lowered withdrawal amount. Can’t do per day if it is 3-5 days. They will not answer any of my reasonable concerns.

Dear damonbreaden,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please tell us how many pending withdrawal requests you currently have in your account? Please include the amounts and dates you requested to withdraw.

Why has your account been closed? If you received any emails from the casino regarding your account closure, kindly forward them to me at veronika.f@casino.guru. Alternatively, you may post screenshots here.

Have you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi,

Thank you for your time.

The original withdrawal for 3800 was on 15th Jan. I cancelled that due to the email and made the 1000 withdrawal on the 16th Jan.

my account still had hundreds more in it when closed. Also there was a game issue halfway through my free spins where I had on 400 roughly before the game redirected to RichardCasino Home Screen without anything being selected to do so. Two days later they finally fixed the game and it didn’t take off where I left it and the winnings were gone. This was being looked into at same time they shut my account.

This obviously caused me some stress and frustration everything together so they ended up closing it because they felt that playing online pokies was having a negative effect on my life. The games etc were not the issue in slightest it was the actual handling and emails/chat assistant interactions I was having that were taking the mental toll on me. After original email that manipulated me into changing withdrawal the online chats said that it was their payment provider holding it up and then the next would say it’s my bank holding it up. I have contacted bank and it is not on their side.

I was fully verified member.

this was my first attempt withdrawing from this casino.

Thank You

Damon

Thank you for the clarification.

Could you please forward me the communication between you and the casino that led to the closure of your account? Has your account been closed permanently or temporarily? Has the casino informed you what would happen to your remaining balance once your account is closed?

My email address is veronika.f@casino.guru.

Dear damonbreaden,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.