Richard Casino - Player's account has been closed and funds have been partly withheld.

So I got ripped off at this casino my money was stolen not a big amount but still just dissapereard I told them they gave me back not even half of it then I just got tired of the casino and the vip manger pretending to be the same person but were clearly not when u communicated with them strayed off alright and then just arrogant never seem to have any luck at there casino so I decided I was going to move on try a new casino so I asked them to close my account down as I'm moving on they gave me a couple of bonus were not even worth playing so I Said just close my account I'm trying a diffrent casino they still had not even paid me back for money they owed me so they closed my account I moved on then I get a message maybe a few weeks later telling me they have returned my remanding money they owed that dissapered I never replied to the email as I never opned it until I had this msg attached sent to me by the vip manager who I use to speak to when playing g at richard casino so it clearly states they won't to reopen my account and they are offering me special deals to get me back so when I say ok as why not I have the money they owed me allready in my account so silly not to at least play that threw then they tell me they made a mistake didn't relise I had closed my account lololol please refer to the subject on there email and read it they are just thief's and there is no personal vip it's what ever is working at the time there attitude goes from crap to worse by the hour they don't reply and say my account is remain closed and don't even acknowledge the money they have stolen from me the casino is run by thiefs. 0 star rating. And also my account was verified then went ro make withdrawal while playing they put money back into my casino account which out informing me so I didn't even relise I was playing with money which should have been put into my bank they unverified my account to try not pay and do anything to delay they return funds with out even a msg or any type of warning they are dishonest and have low life ways it is all in the name dicks casino

Dear tnflippy,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Richard Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Has the casino explained to you why your balance was voided? Have you been accused of breaching some of the casino's Terms and conditions? Have you accumulated your winnings with or without an active bonus?

Could you please specify when exactly was your account in Richard Casino closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear tnflippy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.