The player from Mexico had his account blocked after unsuccessful attempt to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Rich Casino - Player’s account has been closed.
Amount: €4,123
Rich Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Rich Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Earn $ 4,123.00 mn. Playing at Casino Rich on the slot machines. They gave me 25 free spins that I received the notification via email. I started playing and won the mentioned amount. I immediately contacted myself via chat to ask for information on how I could withdraw the money I had won. They told me to make a $ 10 deposit which I was making and they canceled my account irrevocably.
Rich Casino is a scam! Does not pay ! They offer their entertainment casino here in Mexico and everything is a hoax. Please help to share so that this type of hoax is not repeated.
Automatic translation:
Public
Public
4 years ago
Dear Jesús Alexis,
Thank you very much for submitting your complaint. I’m sorry to hear about your cancelled winnings. Do I understand it correctly that you have accumulated your winnings from Sign-up Free Spins?
I have checked terms and conditions, and this is what I found https://www.richcasino.com/en-FI/bonus-rules:
"Sign-up free spins
Any winnings from the Sign-up free spins have a maximum withdrawable amount set to €100.
In order for a player to be able to request a withdrawal of an amount won from the Sign-up free spins the player needs to have at least one deposit transaction on their account.
Once the player’s first deposit transaction has been made, any winnings coming from the Sign-up free spins exceeding €100 will be forfeited. The said amount, €100, will be available for withdrawal."
Could you please confirm that you have deposited $10 into your account (no more) and afterwards, your account was blocked? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
