Rich Casino - Player’s account has been closed.

Gane $ 4.123.00 mn. Jugando en Casino Rich en las maquinas. Me obsequiaron 25 jugadas gratis que recibí la notificación via correo electrónico. Me puse a jugar y gané la cantidad mencionada. De inmediato me contacté via chat para pedir información de como podía retirar el dinero que había ganado. Me dijeron que hiciera un depósito de 10 dólares lo cual estaba haciendo y me cancelaron la cuenta en calidad de irrevocable. 

Casino Rich es un fraude ! No paga ! Ofrecen aquí en México su casino de entretenimiento y todo es un engaño . Por favor ayuden a compartir para que este tipo de engaños no se repitan. 

Dear Jesús Alexis,

Thank you very much for submitting your complaint. I’m sorry to hear about your cancelled winnings. Do I understand it correctly that you have accumulated your winnings from Sign-up Free Spins?

I have checked terms and conditions, and this is what I found https://www.richcasino.com/en-FI/bonus-rules:

"Sign-up free spins

Any winnings from the Sign-up free spins have a maximum withdrawable amount set to €100.

In order for a player to be able to request a withdrawal of an amount won from the Sign-up free spins the player needs to have at least one deposit transaction on their account.

Once the player’s first deposit transaction has been made, any winnings coming from the Sign-up free spins exceeding €100 will be forfeited. The said amount, €100, will be available for withdrawal."

Could you please confirm that you have deposited $10 into your account (no more) and afterwards, your account was blocked?  If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jesús Alexis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.