The player from Portugal has tried to deposit funds in to his account unsuccessfully. The following day, the account was closed. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, my question with the rich casino was not being able to make a deposit, it said that for my location it was not allowed for account uploads, I sent an email but no answer, the next day when I went to log in it said that the account had been disabled , I didn't understand why, since they don't give me answers
Dear Pedro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to open an account as a player from Portugal, and it went through without any problem. Portugal is not listed between restricted countries either.
Do I understand it correctly, that you haven’t succeeded in depositing funds in to your account at all, therefore no money is being held by the casino? We will contact the casino and ask for their justification why your account has been disabled, but, before we do that, please could you advise if your current geolocation is Portugal, or you’re from Portugal originally? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela