HomeComplaintsRich Casino - Player has been experiencing difficulties depositing funds in to his account.

Rich Casino - Player has been experiencing difficulties depositing funds in to his account.

Amount: €200

Rich Casino
Safety Index:Below average
Submitted: 15 Apr 2020 | Case closed : 30 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Portugal has tried to deposit funds in to his account unsuccessfully. The following day, the account was closed. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Hello, my question with the rich casino was not being able to make a deposit, it said that for my location it was not allowed for account uploads, I sent an email but no answer, the next day when I went to log in it said that the account had been disabled , I didn't understand why, since they don't give me answers

Automatic translation:
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4 years ago

Dear Pedro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to open an account as a player from Portugal, and it went through without any problem. Portugal is not listed between restricted countries either. 

Do I understand it correctly, that you haven’t succeeded in depositing funds in to your account at all, therefore no money is being held by the casino? We will contact the casino and ask for their justification why your account has been disabled, but, before we do that, please could you advise if your current geolocation is Portugal, or you’re from Portugal originally? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Pedro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.


The player can reopen this complaint anytime.

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