Revolution Casino - Player's withdrawal requests have been consistently canceled.

Hello!

I want to file a complaint against the Revolution casino!

I have been trying to withdraw since the 26th.but she always refused!today.because she always refers to the fact that there is probably a technical error. the chat doesn't help anything and it's very difficult to enter the chat, I waited the last 50 minutes before I could enter the chat.I tried 2 payment options with which I paid and I tried to transfer the payment to a bank account number.I asked to authenticate myself and she said I didn't need it.but when I sent the payment, it always returns to my account the chat doesn't do anything, I have to wait 20-50 minutes to get into the chat.says that there is probably a technical error.It rejected 17 payment requests sept 17.ago oktober 10 .

I was sad and upset because of that and I gambled back all my winnings what i want withdraw!

but the casino is breaking its own contract. the withdraw 3 -5 maximum withraw time! but he not withdraw me 18 day not help me not withdraw me!

Can help me?!i can send for all speak and history all!

Thank you

Dear Ancsa8117,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. I understand how frustrating it must be to have your withdrawal request canceled multiple times without any explanation. To help clarify your situation, could you please answer a few questions?

Have you successfully made any withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Do I understand correctly that you have lost your entire balance and currently have no funds left in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika!

Not withdraw this casino. I remember there was a payment request before, but it was rejected even then.even then she said there was no need for a certificate need send my withdraw and send me 72 hours. but she rejected!

she has now rejected requests 17 times.

Veronika i just playing Real money!

Yes i played back all money! i lost my balance!I was nervous and felt like I was being scammed!17x rejected the payment!when I asked the chat what the problem was, she said that it was probably a technical error.I remember the last time I waited 50 minutes for the chat to be able to enter. i dont know why!I would like to be able to return the winnings to the Casino.

I wanted to Withdraw the prize but he always refused!

Thank you for Listening!

Thank you very much for sharing your experience with us. I understand how frustrating it must have been for you, especially after facing multiple declined withdrawal requests.

Regarding your complaint, I’d like to kindly point out that, unfortunately, since your balance has already been played through, we are unable to take further action in this case. I can assure you that had the balance still been available, we would have intervened to assist you. I completely understand how disheartening it can be when payments are delayed or when technical issues arise, but it's important to resist the urge to play with the balance once it's returned to your casino account.

For future reference, should a similar issue arise again, I recommend submitting a complaint to us as soon as you notice the problem. This would allow us to step in while the balance is still available and possibly help resolve the matter more effectively.

Thank you for trusting us with your concerns. We're here to assist, and I hope your future experiences are smoother. If you need any further help, please don’t hesitate to reach out.

Best regards,

Veronika