Revolution Casino - Player’s withdrawal request is delayed and under scrutiny.

I requested a withdrawal of $600 in late April, and my verification was continuously denied despite meeting the outlined criteria. It’s been 2 months, I have submitted 3 different proof of address pieces and am starting to get the sense this might be a platform for identity thrft.

After my documents were finally approved I went to check the status of the withdrawal a few hours later and suddenly the verification was no longer complete and they asked me to upload "additional" (no specification of what to upload so I couldn’t possibly meet that requirement), I reached out the live support and was given a generic response that my Enquiry has been sent and I’ll receive an email from the finance department (which I have been told over a dozen times, still yet to receive a single email).

Either way, i can see they will never honor my withdrawal and I don’t want anyone else

losing their hard earned money. STAY AWAY AND DO NOT GIVE THESE SCAMMERS A PENNY. 0/10

Dear nhqbrnwfjs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided from the list below and when exactly did you send the last one?
• Have you provided proof of deposit yet?
• Have you been instructed by the casino which documents to provide via email or live chat so far?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear nhqbrnwfjs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.