HomeComplaintsRevolution Casino - Player's withdrawal request is blocked.

Revolution Casino - Player's withdrawal request is blocked.

Amount: €916

Revolution Casino
Safety Index:Above average
Submitted: 26 Nov 2024
Case opened Current status

Waiting for player to reply

6d 8h 59m 27s

Case summary

15 hours ago

The player from Italy encounters an issue preventing her from withdrawing money from the casino, as an error message appears during the attempt.

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Public
1 week ago

When i try to withdraw appair this and it doesn't allow me to withdraw

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1 week ago

Dear Anna61,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals before?

Have you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

Have you contacted customer support as suggested in the error notification you see when you attempt to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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15 hours ago

Dear Anna61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Anna61 has 6d 8h 59m 27s to reply

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