The player from Italy encounters an issue preventing her from withdrawing money from the casino, as an error message appears during the attempt.
Dear Anna61,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you made any successful withdrawals before?
Have you passed the full KYC verification?
Did you accumulate your winnings with or without a bonus?
Have you contacted customer support as suggested in the error notification you see when you attempt to withdraw your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika