Revolution Casino - Player's withdrawal is delayed.

Hello , I ve made a withdrawal since 20/4, the casinos policy is that the withdraw can be completed between 3-5 business days but here we are 10 days after and still nothing. I have contract them many times and the only thing they keep saying to me its that i dont have to worry about the money and the withdraw will be done soon. For the record i have done one more withdraw in the same casino before that with no delays.

Dear 3ellos92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Thank you very much, I will wait a bit. Also, this casino does not ask for KYC verification for withdrawals under 500 euros.

The money was credited today after 2 weeks , thank you very much for your time.

Dear 3ellos92,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru