The player from Croatia experienced issues with withdrawing money from the casino. He had three pending payments of 500 euros each and was concerned as his withdrawals had not been approved after 4 working days. The player mentioned that the casino's page stated no account verification was required. The issue was resolved as the player confirmed receiving all pending payments after 13 days. We marked the complaint as resolved.
Revolution Casino - Player’s withdrawal has been delayed.
Amount: €1,500
Revolution Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Dear User5550,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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2 months ago
on the page it says that account verification is not required, I have 3 pending payments of 500 euros each, they still haven't approved any of my payments, I saw that more people are complaining about Revolution casino, I'm wondering how you can help me? today is 4 working days from the first payment
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2 months ago
Your first withdrawal request was submitted on June 19, which was 13 days ago. Has the status of your withdrawal request changed since then? Have you possibly received your winnings?
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2 months ago
Dear User5550,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
