The player from Austria had deposited 100€ and won 750€ on sports betting and slot games at Revolution Casino. He had requested a withdrawal of 500€ via bank transfer that hadn't been processed. After unsuccessful attempts to connect with customer support, he had lodged a complaint. We had advised the player to wait for at least 14 days after requesting the withdrawal before escalating the issue. The player confirmed receipt of his winnings after 10 days, which resolved the issue.
Revolution Casino - Player’s withdrawal has been delayed.
Amount: €750
Revolution Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Good day! I registered on the 28th of January at Revolution Casino and deposited 100€ into my account. I won 750€ through sports betting and slot games.
On the 29th of January at 11 o'clock, I made a withdrawal of 500€ via bank transfer. To this day, this has still not been processed. The email support provides no responses, and they mention delays with the payout in the live chat. I'm starting to become worried about whether I'll receive my money at all.
Automatic translation:
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3 months ago
Dear striessnigpatrick,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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3 months ago
Translation
Good day. Just FYI, I've been waiting since Monday January 29th and the payout still hasn't been processed.
Kind regards
Automatic translation:
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3 months ago
Have you received your winnings yet? Please keep us updated. Thank you very much.
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2 months ago
Dear striessnigpatrick,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Translation
Hello. I received the money. Took 10 days in total.
Automatic translation:
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2 months ago
Dear striessnigpatrick,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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