The player from Chile could not withdraw the winnings despite having completed the requested verification. This issue persisted from December 2023 to March 2024, and the support team had not resolved the problem despite numerous complaints. We, the complaints team, had extended the timer for the player's response by 7 days. However, due to the player's lack of response to our messages and questions, we had to reject the case. We were unable to proceed with any further investigation or provide potential solutions to address the issue at hand.
Revolution Casino - Player’s withdrawal delayed despite verification.
Amount: $10,000 CLP
Revolution Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Translation
I completed the verification they requested for withdrawal, but they won't let me withdraw my winnings. The support team is fast and responsive, but they haven't solved the problem. From the 23rd of December 2023 to the current date, 4th March 2024, I still have the winnings in the game. I've made several complaints, but to no avail. Terrible casino.
Automatic translation:
Public
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8 months ago
Dear elierfloresduran,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you have withdrawn any winnings from this casino in the past?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru along with the confirmation of successful verification.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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7 months ago
Dear elierfloresduran,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
