The player from Greece had experienced a delay in withdrawing 200 euros of winnings. The withdrawal process had been further prolonged when the player accidentally canceled the request. After communicating with the Complaints Team, the player had confirmed they received the winnings. The player had confirmed receipt of this second withdrawal. Both complaints had been subsequently marked as 'resolved' in our system.
Revolution Casino - Player's winnings withdrawal has been delayed.
Amount: €200
Revolution Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Revolution Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
Translation
I requested a withdrawal of 200 euros that I won, and while they review the request from 1 to 3 days, they of course exhausted the grace period. The most tragic thing is that I accidentally clicked on cancel withdrawal, so back to square one. It's the only casino that has delayed the winnings withdrawal so much... and now I'm not sure if I'll get the money I won... Of course, I spoke with customer service, only via messages, and they assured me that I would be prioritized... as much as you saw the money, so did I... I mean, come on, after so many days of waiting... But when it comes to collecting, instantly!! Should I be worried or should I arm myself with a lot of patience? Can someone who has had the same experience with this particular casino answer?
Automatic translation:
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8 months ago
Dear anmaria87,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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8 months ago
Translation
Should we wait at least 14 days??? You are serious?? When you took my money, did you wait 14 days for it to come in?? You are indulgently unacceptable and the worst in a casino...first time this has happened to me...
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8 months ago
I am sorry if my reply upset you.
- When did you request a withdrawal from the casino?
- Is it still pending in your account?
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8 months ago
Translation
It's under active processing, they told me. What does this mean? Why so late? I ask them when I will receive the money and they do not answer my question. They say we don't know... this story has been going on for 2 weeks now... we're going for a third week... that is, mercy
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8 months ago
Dear anmaria87,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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7 months ago
Translation
We've decided to reopen the complaint per the player's request:
"Good morning! I said to give Revolution casino another chance but unfortunately again the same... I have requested a withdrawal of 60 euros since last Monday and the money has not yet entered my account.. I am very sorry.. it was also the last time that I played in this casino"
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7 months ago
Dear anmaria87,
If there’s no development by Monday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience. Kindly let us know about any updates regarding your withdrawal.
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7 months ago
Translation
You probably did a very good job because the money came in today... As experts, what do you advise me? Should I play at this casino again? I see a long delay in the money...
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7 months ago
Dear anmaria87,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
As for our recommendation to play, we have a comprehensive guide on how to choose an online casino here: https://kazinoguru-gr.com/pws-na-epileksete-ena-online-casino, it's always better to be aware of what your options are, here the options we recommend for players from Greece: https://kazinoguru-gr.com/ Check the individual casino reviews, including user reviews.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
