Revolution Casino - Player's accounts have been closed without request.

I disapproved of revolutions welcome bonus conditions and was vocal about each time. They closed my account on wazamba and crown casino which I didn't request, I ask to close my revolution account.

This is why I didn't want to continue with revolution. But the response was childish.

I didn't approve of the welcome bonus system they use.

You get 200 free spins broken up into 10 separate bonuses. To access the free spins every 24 hours you must talk to live chat to request the spins.

This leads to waiting times exceeding 30 minutes just to get to an operator. 60-100 other players will be lined up before you talk to an operator.

And once you contact an operator that process gets dragged out as well.

I was vocal about my disapproval a requested to close my account but they closed accounts that I didn't request out if spite I don't know.

Dear gamonbryzy,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced regarding your accounts at Wazamba, Crown Casino, and Revolution, as well as the concerns you’ve raised about the welcome bonus system.

To better understand the situation and assist you further, could you please provide some additional details regarding the following points:

• Did the casino offer any explanation or reasoning for closing your Wazamba and Crown Casino accounts?
• When you requested to close your Revolution account, did you receive any confirmation or acknowledgment from the casino?
• Were there any other communications or interactions with the casino's support team that might clarify why the other accounts were closed?
• Can you provide us with any screenshots, emails, or transcripts of your conversations with the live chat or support team? This will help us investigate the issue thoroughly.

Your cooperation is essential for us to proceed with your case and resolve this issue. Without these details, we may not be able to take the necessary steps to move forward with your complaint.

You can forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Unfortunately wazamba and crownplay have not explained.

I also having pressed too hard on the issue as any casino that acts in this immature way doesn't really deserve my deposits.

Wazamba says they close my account upon my request which is a complete lie.

Crowplay they say my accounts under review.

But I've had other issues with these casinos games that don't pay out the correct figure contested it did get overturned and corrected most of the time.

Very very slow withdrawals.

Southern hindsight more than welcome the clothes may accounts.

Only enjoyed the bonus crab anyway.

Forgot to attach

Hi gamonbryzy,

Could you kindly confirm whether any funds are being withheld by any of the casinos involved? It's important to understand that if no funds are being held, our ability to intervene is quite limited. Even if you did not request the closure of your account, most casinos reserve the right to close accounts at their discretion, provided they have settled all legitimate winnings prior to doing so.

While we empathize with your situation, we must also acknowledge that casinos operate within their terms and conditions, which often allow them to close accounts without further explanation, as long as there are no outstanding balances.

If there are no funds being withheld and nothing further requiring our assistance, unfortunately, we will be left with no option but to reject your complaint.

No funds other than 40 fs with revolution from memory it would be less than $1 with the other 2 sites

Thank you for your response, gamonbryzy.

We truly understand how frustrating it can be when an account is closed unexpectedly, and we appreciate your patience in addressing this issue with us. Our role is to support players like you in cases where there are unresolved funds or disputed balances that need further review.

However, if the casino is not withholding any funds, our ability to intervene is limited, as our primary role is to assist with financial disputes or cases where there may be funds that are due to the player. Casinos typically reserve the right to close accounts as per their terms and conditions, especially once they have ensured that all winnings and balances have been properly settled.

Please know that we genuinely wish we could do more to assist you. If there were any withheld funds, we would be here to advocate on your behalf. But without any real money being held by the casino, we’ll have to close this case for now.

Please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint.

Thank you for your understanding.