HomeComplaintsRevolution Casino - Player’s account has been closed and funds confiscated.

Revolution Casino - Player’s account has been closed and funds confiscated.

Amount: €14

Revolution Casino
Safety Index:Above average
Submitted: 04 Oct 2024
Case opened Current status

Waiting for player to reply

6d 5h 18m 58s

Case summary

18 hours ago

The player from India opened an account and deposited 15 euros, but after losing some, attempted to withdraw the remaining 14.51 euros. After a week without receiving the funds, he learned that his account had been closed without explanation and his winnings were confiscated.

Public
Public
19 hours ago

I opened an account in this casino a few days and deposited 15 euro, I lost a bit and decided to withdraw the remaining amount which was around 14.51 euro. The live chat said it would take 2 to 3 business days for my withdrawal. But guess what no withdraw even after a whole week and today when I asked them about my withdrawal, they just said that my account was closed under administration's decision. I was given no reason for my account closure, and they never even gave my money. I have no idea what to do this feels like a complete scam casino that took my money.

Public
Public
18 hours ago

Dear noobiplez,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

Please forward me the email you received from the casino after your account was closed at veronika.l@casino.guru. Alternatively, you may post screenshot here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


noobiplez has 6d 5h 18m 58s to reply

Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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