HomeComplaintsRevolution Casino - Player’s account has been closed and funds confiscated.

Revolution Casino - Player’s account has been closed and funds confiscated.

Amount: €14

Revolution Casino
Safety Index:Above average
Submitted: 04 Oct 2024
Case opened Current status

Waiting for casino to reply

4d 10h 2m 49s

Case summary

3 days ago

The player from India opened an account and deposited 15 euros, but after losing some, attempted to withdraw the remaining 14.51 euros. After a week without receiving the funds, he learned that his account had been closed without explanation and his winnings were confiscated.

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1 month ago

I opened an account in this casino a few days and deposited 15 euro, I lost a bit and decided to withdraw the remaining amount which was around 14.51 euro. The live chat said it would take 2 to 3 business days for my withdrawal. But guess what no withdraw even after a whole week and today when I asked them about my withdrawal, they just said that my account was closed under administration's decision. I was given no reason for my account closure, and they never even gave my money. I have no idea what to do this feels like a complete scam casino that took my money.

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1 month ago

Dear noobiplez,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

Please forward me the email you received from the casino after your account was closed at veronika.l@casino.guru. Alternatively, you may post screenshot here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


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1 month ago

I played only one game named aviator and didn't win much and it was without any bonus.


I did not receive any mail regarding the closure of my account, but I got to know about it via the live chat.

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1 month ago

I recieved this mail and the thing is they cancelled my withdrawal plus I cannot even login into my casino account.

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1 month ago

Do you have any screenshots or chat transcripts of your communication with the casino chat support? Please send them here.

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1 month ago

I received this email, and I sent them my crypto wallet address, hoping I will get my withdraw

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1 month ago

Could you please specify when exactly you received this email from the casino?

Did you receive it after your account was closed?

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1 month ago

I emailed their support about my account being closed w/o reason and after a few hrs they sent me this(date: 8th October). It is been 5 days since but no reply from their side nor did I received any kind of money from them. I gave my ltc wallet address.

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1 month ago

Thank you for the reply. Has your LTC wallet address been verified by the casino? Did you make any deposits with this payment method?

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1 month ago

They never gave any reply to my mail and it is the same ltc address I used for depositing my money into the casino. It's a kind request to contact the casino from your end if possible. This is taking a very long time, I would really appreciate the help

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1 month ago

Thank you very much, noobiplez, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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1 month ago

Dear noobiplez,


My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Revolution Casino representative to join this conversation.


Dear Revolution Casino,


Could you please provide clarification regarding this case?


Thank you in advance,


Mirka


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1 month ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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3 weeks ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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3 weeks ago

This casino is a clear cut scam not responding to mails, the support is basically useless. Thank God I only deposited a little amount of money and I hope no one deposits big amount in this casino.

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2 weeks ago

Dear Mirka,

I hope you receive this message well.

As we checked with our relevant department. We would want to inform you that the account seems to be part of affiliate fraud, in such cases we reserve the right to deduct/confiscate the winnings.


3.9 :- We reserve the right to deny opening of an account or close an existing account without prior notice or justification.


9.4 :- Should we arrive at a reasonable suspicion that you have engaged in fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following actions, at our sole and absolute discretion, with or without notice:

<...>

void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

<...>


We hope this helps clarify the matter for you.Best regards,

RevolutionCasino Team

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2 weeks ago

I am not involved in any affiliate fraud, I signed up in revolution casino from Adtowall offerwall. It is a registered official offerwall. Plus, I have done nothing suspicious on my account which makes the casino a fraud. I hope the casino return my money or it is a straight up theft. I have attached the following images from I came to revolution casino



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1 week ago

Dear Revolution Casino,


Could you please provide evidence to the mentioned breach of terms?


You can either insert it to the thread, or send it to miroslava.d@casino.guru .


Thank you for your cooperation.

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3 days ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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3 days ago

Hello noobiplez,

We hope you find this response well!

We would want to inform you that we have decided to refund your winnings of 14.51 EUR.

Hence, we would kindly suggest you to please share your crypto details as soon as possible.

If you have any additional questions, please, do not hesitate to contact us via email support@RevolutionCasino.com or via Live Chat.

Best wishes,

RevolutionCasino Team

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3 days ago

My ltc address: LUyYpUwvgjtkhXunVw2sYBNhEh2t7SNokT

Revolution Casino has 4d 10h 2m 49s to reply

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