Revolution Casino - Player’s account has been closed.

Hello CasinoGuru!

First of all I would like to start by saying that I know it has not been 14 days like you repeatedly have said in here, but I have to post this complaint since there is no longer anything I can do about this. Have already posted a complaint on AskGamblers.

All started when I made a withdrawal of 60.04€ on 28th of July. I contacted support a few times in the middle of the week and received answers that stated it takes 3 business days, starting from the next day of the withdrawal, and so it stated on the T&C. Also told me multiple times just to be patient and the withdrawal will be processed soon. Guess I was just impatient.

Fast forward to the weekend, nothing has happened in 5 businesa days, and I get a reply that there is a delay and I have to be patient, withdrawal will be processed soon. I was losing my temper a little by this point.

Then comes today, where I contacted them in the morning just to find out, that they have closed my account permanently. Live Chat doesn’t provide a reason and won’t tell me if the withdrawal will still be processed. And to list to these problems, they are not responding to my emails.

It is not even about the money anymore, I just need facts on why this happened, the account closure and not paying me. All I’ve gotten was "Your account has been closed by the decision of the sites administration." They never asked for verification, and I didn’t even have that option in my account, and they do not provide an email to send anything if needed.

So, if there is anything you can do to help, I woukd appreciate it, since I cannot do anything else to solve this on my own.

Dear WhiteRobinho,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. You are correct about our recommendation to wait up to 14 days for the withdrawal to be processed and paid out. However, since your account has been blocked, we need some more information from you.

Have you contacted customer support via email as suggested by the live chat agent?

Have you accumulated your winnings with or without an active bonus?

Could you please confirm if you passed the full KYC verification?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

I have contacted them via email also, and only get the same response from there, saying that the account has been closed by administrations decision.

The winnings are accumulated without any bonus use.

No, like I said, I haven’t been asked any verification, and on the website when I still had access to my account, it said that verification is not needed and wasn’t even able to provide documents in anyway.

Only played slots with all my deposits, maybe a few rounds of some game show, Crazy Time etc.

Hello!

I have contacted them via email also, and only get the same response from there, saying that the account has been closed by administrations decision.

The winnings are accumulated without any bonus use.

No, like I said, I haven’t been asked any verification, and on the website when I still had access to my account, it said that verification is not needed and wasn’t even able to provide documents in anyway.

Only played slots with all my deposits, maybe a few rounds of some game show, Crazy Time etc.

Hello!

I have contacted them via email also, and only get the same response from there, saying that the account has been closed by administrations decision.

The winnings are accumulated without any bonus use.

No, like I said, I haven’t been asked any verification, and on the website when I still had access to my account, it said that verification is not needed and wasn’t even able to provide documents in anyway.

Only played slots with all my deposits, maybe a few rounds of some game show, Crazy Time etc.

I have checked your complaint on the AskGamblers forum and I saw that the casino allegedly processed your payment. Could you please inform me if you received your winnings yet?

Dear WhiteRobinho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.