Red Stag Casino - Player has been accused of playing restricted games and had the bonus winnings confiscated.

I got an email telling me that they gave me a no deposit bonus of $ 15 applying ALIEN15, I had to play the $ 15 doing playgrouth which I fulfilled, when making the withdrawal for $ 150 they tell me that I cannot make the withdrawal because I had played roulette, and this game is not allowed, but I tell you that in the email that arrived, it did not tell me that you could not play roulette.

Dear Cricam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://www.redstagcasino.eu/pages/aliencowrnd:

„Roulette, Craps, and Baccarat play with bonus funds are forbidden. Players who use bonus funds for wagers on any of these games will not be eligible for any future bonus considerations, Additionally, any winnings from bonus wagers placed on these games will be confiscated. Further, all losses incurred while playing said games will be non-refundable."

Could you please forward the promotional email from the casino? My email address is petronela.k@casino.guru.

I would strongly recommend reading all the general bonus T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Cricam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.