The player from the United States had been experiencing difficulties withdrawing her winnings from Red Dog Casino. Despite having passed the validation process, the casino had restricted her withdrawal to $500 based on her credit score. She had submitted two bank statements following a disputed "bounce back", but had not received her winnings. We sought clarification on whether the entire amount of $27,000 had been approved by the casino and split into installments, if she had received any winnings, and if the winnings were accumulated with or without an active bonus. However, due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions.
Red Dog Casino - Player’s withdrawal is limited by casino.
Amount: $27,000
Red Dog Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
I have spent thousands of dollars with red dog casino I have passed the validation process. I requested the maximum amount 2500 but they say I'm only approved for 500 based on credit scores they don't have a problem with my credit score when I'm spending money they keep giving me the run around talking about the 500 dollars payout bounced back from my bank no such account sent 2 bank statement and still nothing I want all my winnings how they get to decide what I get paid out they don't put a limit on how much I spend Red Dog Casino is a scummy Casino and there customer service is a Joke I need help
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6 months ago
Dear Sarahmae1940,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if the entire amount of $27,000 has been approved by the casino and subsequently split into several installments?
- Do I understand correctly that you still haven't received any of the winnings?
- Were your winnings accumulated with or without an active bonus?
Meanwhile, I have checked the banking rules and this is what I found (here):
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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6 months ago
Dear Sarahmae1940,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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