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I have spent thousands of dollars with red dog casino I have passed the validation process. I requested the maximum amount 2500 but they say I'm only approved for 500 based on credit scores they don't have a problem with my credit score when I'm spending money they keep giving me the run around talking about the 500 dollars payout bounced back from my bank no such account sent 2 bank statement and still nothing I want all my winnings how they get to decide what I get paid out they don't put a limit on how much I spend Red Dog Casino is a scummy Casino and there customer service is a Joke I need help

Dear Sarahmae1940,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if the entire amount of $27,000 has been approved by the casino and subsequently split into several installments?
• Do I understand correctly that you still haven't received any of the winnings?
• Were your winnings accumulated with or without an active bonus?

Meanwhile, I have checked the banking rules and this is what I found (here):

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sarahmae1940,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.