Red Dog Casino - Player is enquiring about KYC verification.

Dear Roger,

Thank you very much for submitting your complaint. Could you please provide me with more information and details regarding this matter? Did you complete the KYC (Know Your Customer) verification process in the past? I’m sure you understand that this thorough process might take few working days and without it, you won’t be able to receive any withdrawals. Please let me know if your casino account verification was successful in the past. We will try our best and I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Roger,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Almost 7 days I submit all my Information to reddog casino. I'm still waiting for my founds to my account 

Dear Roger,

I’m sure you understand that the thorough process of verification might take few working days and without it, you won’t be able to receive any withdrawals. I recommend you to contact the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Dear Roger,

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Thank you very much in advance.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.