The player from Germany encountered a problem with a deposit that had been deducted from his bank account but had not appeared in his casino account. He received unclear information from customer service, and similar issues arose on a sister site. The Complaints Team suggested that the player contact his payment provider for investigation, acknowledging the complexity of the process. However, due to a lack of response from the player, the complaint was ultimately rejected.
RANT Casino - Player's deposit is delayed.
Amount: €20
RANT Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
2 months ago
Translation
Hello, I made a deposit today without any bonus or anything else, but the money hasn't appeared in my account even though it was deducted from my bank account! They are telling me some nonsense that it needs to be released. How can it be that it leaves my account and then supposedly needs to be released? Customer service provides no reasonable information about this. It's not about the amount but the principle; the money was deducted from my bank account, but nothing is in my gaming account. I experienced the same problem a few hours later on a sister site of this casino! I can only say Starscream Ltd. casinos are absolute frauds! It's a great start for casinos when the deposit doesn’t even get credited, but the money is still deducted from the account.
Automatic translation:
Public
Public
1 month ago
Dear ugursas789,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
