The player from Germany encounters a problem with a deposit that was deducted from his bank account but has not appeared in his casino account. He receives unclear information from customer service, and similar issues arise on a sister site.
RANT Casino - Player's deposit is delayed.
Amount: €20
RANT Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
15d 23h 58m 5s
Case summary
2 weeks ago
Public
Public
2 weeks ago
Translation
Hello, I made a deposit today without any bonus or anything else, but the money hasn't appeared in my account even though it was deducted from my bank account! They are telling me some nonsense that it needs to be released. How can it be that it leaves my account and then supposedly needs to be released? Customer service provides no reasonable information about this. It's not about the amount but the principle; the money was deducted from my bank account, but nothing is in my gaming account. I experienced the same problem a few hours later on a sister site of this casino! I can only say Starscream Ltd. casinos are absolute frauds! It's a great start for casinos when the deposit doesn’t even get credited, but the money is still deducted from the account.
Automatic translation:
Public
Public
2 weeks ago
Dear ugursas789,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
ugursas789 has 15d 23h 58m 5s to reply
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
