RANT Casino Review

The player from Mexico had deposited 150 EUR, won 4023 EUR but faced issues with the withdrawal of funds. Despite multiple attempts to contact support, their balance remained pending and withdrawal was still under review. The player's account had been verified since December 30, 2023, and the last communication with the casino was on April 14, 2024, when the casino informed them that their case was being reviewed by the finance department. The issue was eventually resolved with the player receiving their winnings in full. We had marked the complaint as 'resolved'.

The player from Germany, despite having been fully verified, had experienced delays with their withdrawal request at Rant Casino. Assistance had been repeatedly sought through their live support feature, but the responses they received were unsatisfactory and non-specific, resulting in their withdrawal remaining labelled as 'in progress' for 7 days. We had advised the player to wait for 14 days for the withdrawal to be processed, and if the issue persisted, we would intervene. The player had communicated their frustration and attempted to contact the casino's finance department directly. After 14 days, the player confirmed that the funds had been transferred, and we marked the complaint as resolved.

The player from Quebec had won and requested a withdrawal of $5000, but the casino voided her withdrawal. The casino had accused the player of submitting 'manipulated' documents, a claim which the player refuted, stating that she hadn't sent any documents to the casino at that time. She further clarified that she had sent documents to a different casino owned by the same company and hadn't faced any issues there. Despite her attempts to resolve the issue with the casino, they had stood by their decision. As a result, we had advised the player to contact the EADR, an alternative dispute resolution service, and the Malta Gaming Authority. The complaint was subsequently closed with the status 'waiting for the decision from a regulator'.

The player from Ireland had won €4000 from a deposit bonus but hadn't received the withdrawal after 5 days, despite the casino having indicated a 24/48 hour review period. His account had been fully verified. We had informed the player that it was common for withdrawals to take a few days or weeks to process and had advised patience. The player later confirmed that he had received the funds. Consequently, we marked the complaint as resolved.

The player from Ontario had her account at Rant Casino closed after a win of approximately $7000. Despite having created a Payz account at the Casino's request to process the payout, and multiple follow-ups, she had not received her winnings. After she contacted the Complaints Team, they reached out to Rant Casino to understand the delay. The casino initially responded by asking the player to use Mifinity, but the player's account was unverified. After she verified her Mifinity account, the player still did not receive her winnings and the casino stopped responding. The Complaints Team reassured the player that her case was being actively addressed. Finally, the player received her winnings of $6401.80, which she confirmed to the Complaints Team. The case was then closed as 'resolved'.

The player from Baden-Württemberg, a VIP customer, had had an issue with his payout and had been dissatisfied with the service from the live chat and finance department. However, before the Complaints Team could have investigated the matter, the player had informed us that his issue had been resolved. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany had requested a €1500 payout after playing slots and fulfilling the turnover requirements. Despite having been fully verified, the casino had decided to close the player's account and reject their withdrawal request on grounds of alleged manipulation, which the player denied. The casino had refused to provide further details or evidence supporting their decision, suggesting the player refer the matter to their appointed ADR. Despite our efforts to mediate the situation, the casino remained uncooperative, forcing us to close the complaint as unresolved.

The player from Germany was frustrated with delays in withdrawal processing. The Complaints Team had attempted to gather more details regarding the withdrawal request, but the player did not respond to their inquiries. Due to the lack of communication from the player's end, the case could not be further investigated and was subsequently rejected.

The player from Greece faced delays in the verification process. The casino had requested documents for a card the player claimed he had never used with them, causing the verification process to extend. Miscommunication concerning additional document requirements also contributed to the delay. Due to the player's lack of response, we could not investigate further and had to reject the complaint.