The player from Germany hasn’t received Deposit bonus. We ended up rejecting this complaint as unjustified.
RANT Casino - Player’s bonus has not been credited.
Amount: €25
RANT Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
RANT Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Unfortunately, I cannot recommend this casino to anyone. I deposited with 25 € Paysafecard and wanted a welcome bonus which I also selected, but I didn't receive the bonus. So I thought it would be one of the casinos that separate bonus money from real money in order to activate it later in the menu. End of the song it wasn't in the menu and when I wrote to the chat it was said there was a bug in the system and the bonus could no longer be credited because I had already gambled away the deposit. So I had it blocked directly. Because if a casino is already so stingy with the bonus it will also cause problems when paying out the winnings. The woman in the chat immediately blocked the account without at least apologizing. That is a cheek and just can't be serious.
Automatic translation:
Public
Public
4 years ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.rantcasino.com/bonus-terms:
"In case a player failed to claim a match bonus (a bonus on top of deposit), or forgot to do so, and intends to play with the bonus, they must contact Customer support prior to placing any bets and ask to adjust their balance."
Could you please advise if you have contacted Customer Support before placing any bets? If you did we would stand a chance, unfortunately, if you didn’t I’m afraid there’s not much we can do for you.
Looking forward to hearing from you.
Best regards,
Petronela
