RANT Casino - Player’s bonus has not been credited.

Amount: €25

RANT Casino

Safety Index:Above average Submitted: 14 Nov 2020 | Case closed : 19 Nov 2020

Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from Germany hasn’t received Deposit bonus. We ended up rejecting this complaint as unjustified.

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casinotester

Apprentice

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3 years ago

OriginalTranslation

Unfortunately, I cannot recommend this casino to anyone. I deposited with 25 € Paysafecard and wanted a welcome bonus which I also selected, but I didn't receive the bonus. So I thought it would be one of the casinos that separate bonus money from real money in order to activate it later in the menu. End of the song it wasn't in the menu and when I wrote to the chat it was said there was a bug in the system and the bonus could no longer be credited because I had already gambled away the deposit. So I had it blocked directly. Because if a casino is already so stingy with the bonus it will also cause problems when paying out the winnings. The woman in the chat immediately blocked the account without at least apologizing. That is a cheek and just can't be serious.

Automatic translation:

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Petronela

Complaints Team Lead

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3 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.rantcasino.com/bonus-terms:

"In case a player failed to claim a match bonus (a bonus on top of deposit), or forgot to do so, and intends to play with the bonus, they must contact Customer support prior to placing any bets and ask to adjust their balance."

Could you please advise if you have contacted Customer Support before placing any bets? If you did we would stand a chance, unfortunately, if you didn’t I’m afraid there’s not much we can do for you.

Looking forward to hearing from you.

Best regards,

Petronela

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casinotester

Apprentice

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3 years ago

OriginalTranslation

No, I didn't, but I still selected the bonus in the menu and deposited it with the bonus. But I also played with another group of them and they apparently do the same with them, they do it on purpose. But no matter I don't cry about 25 €.

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Petronela

Complaints Team Lead

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3 years ago

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

I will reject this complaint now. Thank you for your understanding.