casinotester's reviews

Casino Guru

We want players to understand gambling.

2 months agoOriginalTranslation
The only thing that works in this casino is depositing money. Everything else isn't working at the moment due to technical errors. I'm very dissatisfied so far because I've deposited money and can't play. At least the support team promised me 150 free spins once the errors have been fixed.
  • Deposits work and that is the only positive thing about this casino. Everything else like verifying your playing skills or even simple things like verifying your email address unfortunately doesn't work.
  • The games cannot be opened. The money has been in my account for two days but I cannot play. Support asks for patience
  • You cannot upload your documents because the page shows an error.
  • Even verifying email addresses doesn't work.
  • Support is very slow and sometimes nonexistent because the site is just full of technical errors.
  • The page occasionally disappears from the server and cannot be accessed.
Automatic translation:
2 months agoOriginalTranslation
The casino pays out reliably even if there were minor problems. Support is very reliable and fast. Verification is accepted immediately without any problems. Payouts are also relatively quick - I received my money in 3 days. In the chat you can exclude yourself from playing if you need a break and the casino games can also be deactivated if you want. I can definitely recommend people to play here. I don't know what it looks like if you win larger amounts, but if you only win €1000 or €2000 you shouldn't have any problems.
Read moreRead less
  • I won almost 1000€ and cashed out. There were small problems with the payout but the casino seems to be reputable.
  • The bonus conditions are more than fair. You only have to wager each bonus 37 times.
  • The support is friendly and courteous.
  • Unfortunately, I cannot understand at all why Casino Guru gave this casino a bad rating.
  • Verification was very quick
  • There were problems with the payout but it was apparently due to a technical error.
  • The games occasionally freeze and crash.
  • Very high crypto fees when withdrawing almost 80€ for 1000€ withdrawal
Automatic translation:
1 year agoOriginalTranslation
This casino is a mediocre casino. I have withdrawn and had verification issues. The support staff didn't know why Sumsub's camera was blocked. Despite instructions on Sumsub's site, it didn't work. It was only after an incredible 7 days that I was able to solve the problem on my own and I waited another 5 days for the payout, i.e. a total of 11 days for €571. Yesterday I deposited €26 at this casino via crypto and my money was not credited. Therefore, caution should be exercised here.
Read moreRead less
  • The slots paid out relatively well, some of them were pretty weird unfortunately.
  • Support is useless if you have problems.
  • Finance department does not respond to emails at all.
  • The payout takes forever almost 2 weeks in my case
  • Last deposit was not credited. I've been waiting for the deposit for a day
Automatic translation:
1 year agoOriginalTranslation
If I could I would give zero stars. 150 free spins are promised for 4 deposits that you don't get at all and this casino also pays underground badly worse, a casino can't pay a total of 6 deposits and 200€ only meager 3 free spins in which amounts like 4€ were paid out despite a 1€ bet. People stay away from this casino it is definitely a scam of all scam casinos. I would give 0 stars if I could but I can't. It's the very last thing I've come across and one of the worst casinos. Only with one of my deposits I made 40€ plus after that everything was gone again.
Casino does not credit bonuses.
Read moreRead less
  • Very bad payout percentage
  • Bonuses are not credited at the beginning you get the deposit bonus incorrectly afterwards
  • Support very slow and incompetent
  • My request to lock my account is ignored by support and I am directed to an email address.
Automatic translation:
1 year agoOriginalTranslation
So I deposited €135 there with a bonus and won €600. The games run smoothly and the withdrawal was processed within 30 minutes. I absolutely recommend this casino. This casino offers a great deal and sports betting is also possible there. The site is pretty fast and well laid out and clear. Support staff are extremely polite and courteous and very friendly. Casino has above all a German customer support which I find very positive. If I could I would give this casino 6 stars.
Read moreRead less
  • Very fast payout like speed of light
  • No KYC was necessary because the amount was relatively small
  • The slots are absolutely reputable and the payout is very good
  • Very friendly support and very polite and courteous
  • I rarely write well about a casino but this one surprised me
  • You can deposit there with crypto and bank transfer who wants to play anonymously should use crypto.
  • Nothing negative to report
Automatic translation:
1 year agoOriginalTranslation
Here you can safely play one of the best casinos out there. Support was very friendly and helpful and gave me 20€ as a gift with these 20€ I won 1000€ in the end I only paid out 450€ but it is worth playing here. Have requested a payout and no KYC is necessary up to a payout of 1000-2000€. If I could I would give 6 stars. All Malta and Curacao casinos can pack up. I recommend everyone to play here. Better than any reputable German online casino.
Read moreRead less
  • Support very friendly and courteous
  • No deposit bonus has a large withdrawal limit of up to €10000
  • No KYC required for small payouts
  • Lightning-fast payout processing
  • The slots are running and you can also play novomatic there
  • Very large selection of games
  • The payout cannot be settled.
Automatic translation:
1 year agoOriginalTranslation
I do not recommend anyone to play at casinos that focus on ripping off their customers. Casino has no deposit limits, which is not allowed under German law and therefore this casino is not allowed to let German players play in their casino. To all German players, if you lost money there, go to the lawyer and get it back. For me it wasn't much around 500€ and for IWild 800€. These casinos do not have the right to let you play in their casinos. It's a very bad casino, the RTP values there are rubbish. Even though I said I lost too much and you should ban me, you didn't ban me.
Read moreRead less
  • Verification and withdrawals take forever.
  • Let German players play despite the ban.
  • No opportunities to gamble responsibly.
  • I have asked 4 times to block my account but my account has not been blocked.
Automatic translation:
2 years agoOriginalTranslation
So I don't understand the bad reviews here. I deposited €200 there and won €962.
Documents were verified within 2 days and the payout came two days later with no problems. I can recommend this casino for every player. It has deposit limits and loss limits.
If you are smart, you cannot gamble away your winnings at this casino.
It's absolutely fair and offers great player protection options. People don't listen to the reviews here, they aren't true.
Read moreRead less
  • Verification very fast
  • Payout very fast
  • Friendly support and helpful
  • Nothing negative
Automatic translation:
2 years agoOriginalTranslation
One of the best casinos for German players. This casino always pays out immediately and I have most of my winnings there. Absolutely safe reliable and reputable. Please comply with the terms and conditions of this casino and you will surely have your fun. I've already made more than €3000 in sales with this casino, I've never really been in the red. Verification also works without any problems. I recommend everyone to play there. The other German casinos are stingy with the winnings and try to make maximum profit
Read moreRead less
  • Very fast payout
  • Absolutely serious and safe
  • Hassle-free verification
  • High payout percentage
Automatic translation:
2 years agoOriginalTranslation
So guys I can only tell you I don't like the German side of Playtoro. I have registered and played at many SkillOnNet Ltd sites and unfortunately I have seen parallels which leads me to suspect that online casinos are scams. No matter which slot I opened from gamomat after 10 minutes of playing time without any reason, the connection was broken and that at every German casino, not just at Playtoro. Winhalla and her group do the same. As soon as you have a good run you get kicked out of the server and then have to log in again and then if you have a bad run the slot doesn't hang. Play'n Go pays 400 rounds for a €1 bet, nothing, not even free spins, nothing. Unfortunately I can't write anything positive about these casinos and I warn German players that you will only be disadvantaged in online casinos. I have no idea why it's going so badly but it must have something to do with the German license. Live chat has been abolished in many casinos and there is no live chat at Playtoro either. Look for casinos that don't have a German license, unfortunately I've had bad experiences with German online casinos.
Read moreRead less
  • The site is well structured and clear
  • Fees are charged for deposits.
  • Connection breaks with good runs although WLAN connection is established.
  • Games run very strange on 30 cents you win 300€ and on 1€ you lose 300€ and then get kicked in the ass by the slots
Automatic translation:
Show more reviews (+1)
Showing 1 – 10 of 11 reviews
1 2
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news