Slothub Casino Review

The player from Australia experienced a prolonged verification process, which had been ongoing for two weeks. Despite having submitted all the necessary documents promptly and in the correct format, the player's withdrawal request had not been processed. We attempted to resolve the issue by contacting the casino, but received no response. Due to the casino's lack of cooperation and the absence of a valid license, we marked the complaint as 'unresolved', which could have negatively affected the casino's rating. We advised the player to choose casinos based on their reviews and ratings in the future to avoid similar situations.

The player from Greece had requested a withdrawal of €300 two weeks prior which was still in process. Despite multiple attempts, the player could not reach customer service. Notably, the casino had not requested any KYC documents. We had attempted to contact the casino on the player's behalf but received no response. Therefore, we marked the complaint as 'unresolved', which might have negatively affected the casino's rating. The casino was operating without a valid license and didn't refer to any ADR service, leaving no gaming authority to turn to. We had advised the player to choose casinos based on their reviews and ratings in the future to avoid similar situations.

The player from Japan requested a withdrawal of 400USD, which was later cancelled. The casino asked for KYC documents, which were sent, but communication from the casino ended. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from the UK won a significant amount at slothub.com casino, but her withdrawal attempt was rejected. Despite uploading the requested KYC documents, the player has not received any response from the casino for four weeks. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Ireland had tried to block his account due to a gambling problem. Even though the account had been previously blocked, it had been reopened recently. The player had claimed that he had self-excluded from the casino due to a gambling problem, but was later contacted by a VIP manager who set up a new account for him. The player had made several attempts to provide evidence of his self-exclusion request and his interactions with the VIP manager. However, the evidence provided had not been deemed sufficient to substantiate his claims. The player had been advised to clearly state his intention to have his account permanently blocked due to a gambling problem in his communication with the casino. However, the player had failed to respond to further inquiries and the complaint was eventually rejected due to lack of response.

The player from Romania is having trouble getting feedback from the casino's account team after submitting KYC documents five days ago. This delay is preventing the player from withdrawing 2,000 euros. Player stopped responding to our question therefore the complaint was rejected.

The player from Germany won €3700 at Slothub and requested withdrawal but had to go through KYC process. He warned the casino multiple times about his gambling addiction and asked for the closure of his account after money withdrawal. His requests were ignored and now he demands a refund of his deposits.

The player from Spain requested to close his account due to online gambling problems, but the casino has not responded. He seeks a refund of all deposits amounting to €331. After gathering all the necessary information we decided to reject the complaint as unjustified.

The player from Quebec requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions. After the reopen, the casino has not given any response, so the complaint has been rejected.

The player deposited money into his account, but the funds seemed to be lost. Therefore, the player requested the payment method provider to cancel the payment, but nothing was credited back to his payment method. The casino informed us that there was an issue with the payment method used, and after a few weeks, the deposit was credited to his account, which was confirmed by the player. The complaint is resolved.