The player from Germany has breached accidentally bonus terms by placing a single bet greater than €5. We rejected the complaint because the player didn't respond to our messages and questions.
RANT Casino - Player has breached the maximum bonus bet.
Amount: €600
RANT Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I played with bonus money and won a little bit of money, then on the Jammin Jars game and wanted to look for Turbo Spins and accidentally set the stake to 10 euros at the time I still had a wager over 1800 euros! I noticed that immediately and I did I got to live support and said what happened, he said to me that it was good that I reported myself and that I can continue to play and there should be no problem in the end! In the end I implemented everything and wanted to pay me 600 euros ! The casino refused to pay me out precisely because of this one spin on 10 euros with which I won zero cents by the way! At the time I had around 230 euros in credit, so obviously it was an accident, why should I intentionally play for 10 euros at So little credit! I don't get any response to my questions! I transferred my deposit of 30 euros back to me, it really takes an extremely long 3 to 7 working days so I can only ever We recommend never to deposit money here !!!!!!!!! This is a pure rip-off casino where we are always looking for reasons not to have to pay out!
Automatic translation:
Public
Public
3 years ago
Dear Matthias,
Thank you very much submitting your complaint. I’m sorry to hear about your problem. I have checked promotions bonus terms and conditions, and this is what I found https://www.rantcasino.com/bonus-terms:
"You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 5 EUR (or the equivalent in any other currency) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process."
Since you are aware of placing accidentally one bet over the allowed maximum, could you please forward your game history along with the relevant communication to petronela.k@casino.guru?
Looking forward to hearing from you.
Best regards,
Petronela
