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I played with bonus money and won a little bit of money, then on the Jammin Jars game and wanted to look for Turbo Spins and accidentally set the stake to 10 euros at the time I still had a wager over 1800 euros! I noticed that immediately and I did I got to live support and said what happened, he said to me that it was good that I reported myself and that I can continue to play and there should be no problem in the end! In the end I implemented everything and wanted to pay me 600 euros ! The casino refused to pay me out precisely because of this one spin on 10 euros with which I won zero cents by the way! At the time I had around 230 euros in credit, so obviously it was an accident, why should I intentionally play for 10 euros at So little credit! I don't get any response to my questions! I transferred my deposit of 30 euros back to me, it really takes an extremely long 3 to 7 working days so I can only ever We recommend never to deposit money here !!!!!!!!! This is a pure rip-off casino where we are always looking for reasons not to have to pay out!

Ich habe mit Bonus Geld gespielt und habe ein wenig Geld gewonnen bin dann auf das Spiel Jammin Jars und wollte Turbo Spins suchen und habe den Einsatz ausversehen auf 10 Euro gestellt zu dem Zeitpunkt hatte ich noch über 1800 Euro Wager!Habe das sofort gemerkt und habe mich an den Live Support gewannt und gesagt was passiert ist dieser meinte zu mir das es gut ist das ich mich gemeldet habe und ich weiter spielen kann und es am Ende kein Problem geben sollte!Am Ende hab ich alles umgesetzt und wollte mir 600 Euro auszahlen!Das Casino verweigerte mir die Auszahlung genau auf Grund dieses einen Spins auf 10 Euro mit dem ich übrigens null Cent gewonnen habe !Hatte zu dem Zeitpunkt ca 230 Euro Guthaben also offensichtlich das es ein Versehen war wieso sollte ich mit Absicht auf 10 Euro spielen bei so wenig Guthaben!Auf meine Nachfragen bekomme ich keine Rückmeldung!Meine einzahlung von 30 Euro hab ich mir zurück überwiesen dauert wirklich extrem lange 3 bis 7 Werktage also ich kann nur jedem empfehlen hier niemals Geld einzuzahlen !!!!!!!!!Das ist ein reines abzock casino wo immer gründe suchen wird um die Auszahlung nicht durchführen zu müssen !

Dear Matthias,

Thank you very much submitting your complaint. I’m sorry to hear about your problem. I have checked promotions bonus terms and conditions, and this is what I found https://www.rantcasino.com/bonus-terms:

"You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 5 EUR (or the equivalent in any other currency) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process."

Since you are aware of placing accidentally one bet over the allowed maximum, could you please forward your game history along with the relevant communication to petronela.k@casino.guru?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Matthias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.