Ramenbet Casino - Russian Player's Withdrawal is Delayed.

Yesterday, on 15.04.2024, I had successfully utilized a no-deposit bonus and managed to increase my balance to 3900 rubles. In the past, I have often withdrawn my funds using the usdt method in the trc20 network, and hence, requested the same for this withdrawal of 3900 rubles. After a while, my withdrawal request was approved by the manager. I waited for about 20 minutes but didn't see my withdrawal. So, I sought clarity in the chat. The operator advised me to wait for another 2 hours. After waiting for the recommended time, the money still hadn’t arrived. When I once again turned to the chat service, I was told to wait for a 24 hours investigation, or possibly longer. Upon researching online, I discovered many people facing similar issues with this casino network. They were ignored for 4 days consecutively and reps were unresponsive. I request your help in retrieving my money back.

Dear her20145,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ramenbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you completed the wagering requirement of the bonus?
• Do I understand correctly the transaction appears to be completed, however, you haven't received your funds?
• Do I understand correctly your casino account is fully verified, and you previously withdrew winnings from this casino using the same payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes, I fully complied with the wagering requirements.

Yes, the casino claims that the transaction was confirmed and they sent the money to my address, but the money did not arrive to me.

Yes, my account was verified and I did withdraw money to the same address.

The money was returned to the balance. They said there was a technical error. Please close the complaint.

We’ve rejected this complaint as per the player’s explicit request.

If you decide to withdraw your winnings and encounter issues, don't hesitate to contact us again and we'll reopen the complaint.

Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.