The player from Japan had used the welcome bonus and met the wagering requirements. However, when he tried to withdraw funds, the casino had confiscated the entire amount, citing a violation of terms of use, which he denied. The player had insisted that he did not breach any maximum bet rule while completing the bonus wagering. Upon request, he had provided his game history and other relevant details. We had reached out to the casino multiple times for clarification but received no response. Despite our efforts, the issue had remained unresolved due to the casino's lack of cooperation. We had advised the player to contact the Curaçao Antillephone N.V. for further assistance. The complaint was reopened at the request of the casino. It was determined that the player's winnings were confiscated due to rules that we consider to be against our fair gambling policies. As the casino would not reconsider its decision, the complaint was eventually closed as unresolved.
Ramenbet Casino - Player's winnings have been confiscated due to alleged violation of terms.
Black points: 10,342
Amount: €18,899
Ramenbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Ramenbet Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Against fair gambling
UNRESOLVED
Case summary
3 weeks ago
