Rajbet Casino - Player's winnings have been deducted.

Yesterday I was recieved Rs 250 as a no deposit bonus from casino with 40× playthrough requirement.i was wagered Rs 5000 and won 3000 rs but at the time of withdrawal they simply deducted 2750 of my account.so it was cheating to the customer.they was simply cheated.

Dear veeshu143,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. I have found one no-deposit bonus directly on the website, but it has 20x wagering requirements.

Please bear in mind that no-deposit bonuses often come with a maximum win limit. In the case of this bonus, the maximum win is set to 250 rupees.

Could you please send me the name of the bonus or the link to the bonus you claimed?

Have you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear veeshu143,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This was weekly bonus.rajbet casino every week distribute the no deposit bonus to players as their VIP status.and yes I was successfully withdrawaled the amount from rajbet in the past.unfortunatly I don't have any link or screenshot of this no deposit bonus.

And yes my kyc verification successfully done already

Thank you for your response. As I mentioned before, no deposit bonuses often come with a win limit. In the case of Rajbet Casino, this limit is set to 250 INR. I would like to emphasize that according to our Fair Gambling Codex, we consider imposed win limits to be unfair and predatory only when they're applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.  

If there is any additional information that would support your case, please do not hesitate to contact us. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.  

Best regards, 

Veronika

Dear veeshu143,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.