Rajbet Casino - Player’s struggling to withdraw his winnings.

casino Rajbet accepts players from my country (Poland) and allows deposits and play, unfortunately but cannot withdraw as the methods on the site do not include European players.

https://rajbet.com/info/payment-withdrawal-methods

going to the website you can read that there are different payment methods (withdraw), but unfortunately now they only offer 3 withdrawal methods, probably only for Indian players.

I made a Crypto deposit, and when checking the list of withdraw methods, it clearly says that they offer withdraw crypto methods, however when I try to make a withdraw there is no option to withdraw which is supported for europe players.

to sum up, you can deposit but you can't withdraw money which seems like a simple scam.

Dear Zbyniu,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you withdrawn any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

no, this is my first withdraw, live chat replied that cryptos are not available at the moment, but were available in the future before.

at the moment, the situation is that any player can make a deposit regardless of location (crypto)

while methods withdraw are probably only for players from India.

what's the point of accepting deposits from players you can't withdraw? the situation is absurd and unheard of in any other casino.

Zbyniu, could you kindly provide information on the duration during which withdrawal methods for European players have been unavailable? Thank you.

probably yes at this moment

I mean, how long does this problem last, please? Do you have any information since when payment methods for European players are not available or when they will be active again?

I asked this question to support and I am waiting for a reply from them

Dear sir, sorry for the inconvenience, please try to use Paytm.

Your RajBet Support Team

trying to set up a PAYTM account, I have to use the +91 area code (India) so it looks like this wallet is only for people from India.

Thank you for sharing all the required details, Zbyniu. Your complaint will be forwarded to my colleague Stefan (stefan.m@casino.guru) who will be dedicated to assisting you. We understand how frustrating this situation can be and we will do our best to ensure that your problem is resolved to your satisfaction as soon as possible. We wish you the best of luck.

Dear Zbyniu,

I am so sorry to hear you are unable to withdraw the funds. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Rajbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Rajbet Casino,

Could you please state why the player has no options to withdraw the funds?

Thank you in advance for providing the information.

Kind regards,

Stefan

Greetings from Rajbet Casino.

Zbyniu we are very grateful that you took the time to fill in this complaint. We are very sorry to hear that you had a negative experience with Rajbet Casino. It is very important for us to receive feedback from our players in order to improve the service we provide and satisfy our players at the highest level.

Unfortunately, this particular player cannot withdraw funds because we are an Indian casino with Indian payment methods. Our casino only pays local bank accounts and Paytm for payouts. It is advisable for players to check the withdrawal methods before making a deposit. Currently, our casino does not offer withdrawals in cryptocurrency and only accepts guests from India and Uzbekistan, as indicated by the name, design, and selection of payment methods.

Please, kindly, note that we do not make withdrawals to our players by using cryptocurrency because from our account, we cannot convert to cryptocurrency. We can talk to our provider about deposit refunds.

Kind regards,

Rajbet Team

you can return the deposits but you can't return the winnings from my account ?

during registration, I chose the country Poland o nowhere in the terms and conditions do I see that Poland is restricted for registration or payment.

you simply accept crypto deposits from any player and only withdraw for India or Uzbekistan.

that is, every player from outside India can make a deposit and lose money, but if win, there is no way to withdraw.

this is something so absurd that I have never seen it in any other casino, it is almost unreal and unprecedented situation.

I made a 3x deposit in rajbet for a total of 25000INR

RAJBET answer what about players (from outside India) who made a deposit and lost the amount, will you also offer them a refund of the deposit or did they just become frerolled players?

in the attachment I added a screen from my account that has been correctly registered for the country of Poland, and the withdraw methods that you have described in your terms and conditions which clearly say that Rajbet does withdraw on crypto, and screen terms of restricted countries.

(https://rajbet.com/info/payment-withdrawal-methods)

Rajbet planning to introduce Bitcoin and Ethereum payment withdraw methods? If so, I can wait until it happens and then process my withdraw.

Dear Rajbet Casino,

Thank you for your response and the information provided.

From our point of view, if the player was allowed to register from Poland, choose his country in the profile and was able to deposit via cryptocurrencies, he should also be allowed to withdraw the funds. Could you please find a way how to pay the player his winnings?

Thank you very much in advance. Your cooperation is much appreciated.

Kind regards,

Stefan

Of course we allow to withdraw funds to any of Indian payment solutions. We are so sorry but all we can do in this situation to ask our payment provider to send recieved amount back.

Kind regards,

Rajbet Team

sounds like a joke.

I won legally, the only thing you can do is withdraw me the full amount, otherwise you are a scammer, there is no other way to call it..

strange that you don't realize that what you are doing is unethical and dishonest, this is not the way any serious and honest gambling company behaves, you don't understand that you can't accept deposits if you can't withdraw money later? do you realize this is a scam?

there seems to be no gaming license because it is inconceivable that a licensed casino would do such a brazen scam.

your decision to refuse to withdraw money supported by any terms in the regulations?

Dear Rajbet Casino,

Thank you for your response and the information provided.

Our standpoint hasn't changed. We believe you should be able to find a way to pay the player his funds.

If you fail to pay the player, we will be forced to close the complaint as "unresolved", leading to a negative rating of your casino on our website.

I hope we can come to a mutual agreement.

Kind regards,

Stefan

Sir, we cannot do this as our provider pays GST on transactions and does not allow pay out winnings in cryptocurrency; they can only do a chargeback, Sir. 

After you provide us an address, you will receive the funds back within 25 working days as soon as your transaction is reviewed by our payment provider. 

Please, kindly note that conversion of funds into cryptocurrency from our provider's accounts is not possible, Sir. We can make a written request to our provider and give you an official response from our provider, but our provider's financial department says that we must only work with Indian users and they are ready to return the received cryptocurrency from you, Sir. 

We can try to make payment from our personal funds, but we will have to convert our Corporate UPI into cryptocurrency and deduct GST and conversion expenses from this amount.

Kind regards,  

Rajbet Team

Rajabet, will your provider return all my deposits ? i made 3x crypto deposits

amount 25000INR

Yes, sure.

Our provider will do chargeback for all your deposits.

Kind regards,

Rajbet team

so refund my deposits, what cryptocurrency address should i give for refund ?

Since you made your deposit in Ethereum, kindly, provide us your Ethereum address.

Kind regards,

Rajbet team

The payment of 25 000 IRN has been made to the ETH address that you provided.

Kindly, check your ETH balance.

Kind regards,

Rajbet team.

https://etherscan.io/address/0xc91292CFf2eE35ccA451040712d328201fd0A34a

0.1405645 ETH was sent, which is only 21000INR at today's exchange rate.

my deposit amounts were more than 0.1405645 ETH

conditionally showing a gesture of goodwill, I agreed to return OLNY my deposits (although the full balance should be paid.) , but it was not done so, it also cannot be charged to the transaction fees because the transaction was sent from Binance and the current commission for the transfer from binance ETH is olny 0.00794 eth ( 122,37INR)

So this matter cannot be resolved positively.

Please note,Sir, that the amount was not determined by us in the cryptocurrency market; different pricing rules apply which is set by our provider.

As mentioned earlier, we will be forced to convert our Corporate UPI into cryptocurrency, and we will have to deduct GST and conversion expenses from this amount, Sir.

Kind regards,

Rajbet team

Rajbet will you refund me my deposits in full or not?

is not my problem your fees nor the odd provider rules.

I don't know on what basis your provider calculated a refund but it is not a refund of the actual 25000INR

it is also not a refund of the amount I made a deposit in ETH currency.

the refund amount was definitely reduced from completely incomprehensible rules.

.

Dear Zbyniu,

Could you please write how much you have deposited in total to the casino? How much have you initially requested for a withdrawal? And how much have you already received back as a chargeback?

Thank you very much in advance.

Kind regards,

Stefan

i made total deposits of 25000INR, played and managed to have 50000INR in my account.

RAJBET offered to refund my deposits but I only received 21000INR so it's clear he didn't refund all my deposits.

Rajabet mentions some strange and incomprehensible fees, etc,

so Rajbet not only didn't withdraw my winnings but didn't even give back all amount my deposits.

Dear Zbyniu,

Due to the absence of my colleague, I'm now taking over your complaint. I'm sorry about the delay caused.

Dear Rajbet Casino,

I have reviewed the case, and upon internal discussion with my team, we are of the opinion that if there was a way to return the deposits to the player, then there must be a way how to pay the winnings as well, and thus we insist on paying the player in full.

Otherwise, the case will be closed as unresolved, which will hit the casino's rating in a negative way.

Please let us know if you can find any available solution. Thank you.

Kind regards,

Tomas

Hello, Tomas. 

Please note that as mentioned earlier, withdrawals are only can be made to Indian accounts. The refund of this player's deposit was made as an exception by the provider. If the player wants to receive a payout, we can do all the calculations taking into account conversions and GST payment for withdrawal to a personal account on our side. 

If you would like, we can make an official request to the payment provider to inquire about the costs involved.

Kind regards, 

Rajbet team

Dear Zbyniu,

Could you please let us know whether you accept the proposed solution mentioned above as a resolution to your situation? This will allow us to request the casino to recalculate the expenses and determine the amount that can be transferred to you.

Thank you.

Kind regards,

Tomas

I don't know what these fees mean but yes I agree.

Dear Rajbet Casino,

Can you now please provide us with an amount that would be transferred to the player after deducting the payment providers' fees?

Thank you very much for your cooperation.

Kind regards,

Tomas

Sir, kindly, provide us your Ethereum address, so we can continue the process.

Kind regards, 

Rajbet team

Dear Rajbet Casino,

Can you please first determine what amount will be transferred to the player? Thank you.

Kind regards,

Tomas

The information provided by our provider says that the amount after deducting the GST and conversation fees is going to be 192.72 USDT.

Kind regards,

Rajbet team

Dear Zbyniu,

When we now have all the information, can you please confirm if the casino can proceed with the transaction?

Thank you.

Kind regards,

Tomas

although it is only 15790INR but I have no choice but to agree.

so yes i agree.

Dear Rajbet Casino,

When it's now confirmed, can you please update us once the payment has been processed?

Thank you.

Kind regards,

Tomas

The payment has been made to the ETH address that you provided. 

Kindly, check your ETH balance. 

Kind regards, 

Rajbet team.

Thank you, Rajbet Casino, for your cooperation.

Zbyniu, can you please confirm if you have received the payment, so we can close the complaint as resolved?

Kind regards,

Tomas

yes i received so it can be considered resolved.

Thanks

Dear Zbyniu,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

I also want to thank the Rajbet Casino team for their endeavour to resolve this complaint.

Best regards,

Tomas