The player from India had deposited over INR 8,00,00,000 and was eligible for a cash gift of 200k for every million deposited. Despite completing 80% of the requirements, he did not receive a response for his request for the 200k gift after losing around 3 million in the past few months, while smaller gifts were given readily. The issue was resolved when he received a 130k gift from the casino after contacting his manager. The complaint was marked as 'resolved' in our system.
Rajbet Casino - Player's request for a cash gift is delayed.
Amount: 130,000 INR
Rajbet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Cash gift options are very stringent. I have deposited more than INR 8,00,00,000 (more than 80 millions INR). I am eligible to get 200k cash on every 1 millions deposit. this time i have lost around 3 million straight in last 4 to 5 months. so i have requested to give me a 200k gift. I complete 80% of my contribution. there is no response. Wile they are good at giving small gifts of 5k 10k. But this is first time i requested for 200k gift.
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1 month ago
Dear kapoormayurmaky,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Are you referring to a specific cashback bonus you should be eligible to receive after your losses? Please send me a link or a screenshot of the cashback bonus you are talking about.
When was the last time you received a cashback bonus from the casino?
Have you contacted customer support to inquire about the status of the cashback bonus you wish to receive?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Pls wait for 1 day, I am expecting a resolution from my manager in Rajbet. I am hoping it can be resolved. Will let u know after 1 day.
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1 month ago
Dear kapoormayurmaky,
Could you please update me on the status of your complaint? Has your issue been resolved with your casino manager in the meantime?
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1 month ago
Dear kapoormayurmaky,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
