HomeComplaintsRajbet Casino - Player’s deposit is delayed.

Rajbet Casino - Player’s deposit is delayed.

Amount: 2,000 INR

Rajbet Casino
Safety Index:High
Submitted: 09 Sep 2024 | Case closed : 30 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from India had deposited money into his casino account, but the amount was not credited to his Rajbet wallet after three days. The Complaints Team had advised him to contact his payment provider for further investigation, as the casino was limited in its ability to assist. Despite the team extending the complaint's timeframe and requesting updates, the player did not respond. The complaint was rejected due to a lack of communication and necessary information for further investigation.

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2 months ago

I deposit after 3 days my amount not credited rajbet wallet

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2 months ago

Dear sonubiswas221, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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2 months ago

Please argent my problem solved

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2 months ago

Have you contacted your payment provider as I suggested in my first reply?

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2 months ago

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2 months ago

Thank you for the screenshots. However, you have not answered my question. Have you contacted your payment provider as I suggested in my first reply?

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2 months ago

Dear sonubiswas221,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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