The player from India had deposited money into his casino account, but the amount was not credited to his Rajbet wallet after three days. The Complaints Team had advised him to contact his payment provider for further investigation, as the casino was limited in its ability to assist. Despite the team extending the complaint's timeframe and requesting updates, the player did not respond. The complaint was rejected due to a lack of communication and necessary information for further investigation.
Rajbet Casino - Player’s deposit is delayed.
Amount: 2,000 INR
Rajbet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
Dear sonubiswas221,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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1 month ago
Have you contacted your payment provider as I suggested in my first reply?
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1 month ago
Thank you for the screenshots. However, you have not answered my question. Have you contacted your payment provider as I suggested in my first reply?
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1 month ago
Dear sonubiswas221,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
