HomeComplaintsRajbet Casino - Player's account has been closed and winnings confiscated.

Rajbet Casino - Player's account has been closed and winnings confiscated.

Amount: 1,200 INR

Rajbet Casino
Safety Index:High
Submitted: 14 Nov 2024
Case opened Current status

Waiting for player to reply

6d 19h 8m 41s

Case summary

4 hours ago

The player from India faces account banning on Rajbet after winning rs.1,200 from a free bet. The casino claims he has multiple accounts, which he denies, and forfeits his winnings. Despite being willing to verify his account, customer service does not offer a chance for resolution.

Public
Public
8 hours ago

i have a rajbet account. i got freebet on my account of rs.500 when i logged in today and i placed a bet and won rs.1200. then i requested for withdrawal on my bank account. but after a while i tried to login again for check my withdrawal status then it showing my account banned and forfeited my winning money. i contacted customer service. they told me i have multiple accounts. that's why banned. decision cannot be reverse. but i have only one account on my name and my device. my rajbet account was not verified. but i am ready to verify my account if they need to verify. i also ask them to take verification of my account but they are not giving any chance. this is full fraud and scam.

Public
Public
4 hours ago

Dear laksh135,

Thank you very much for submitting your complaint.

To help us better understand and assist with your case, could you please provide some additional information?

  • Could you clarify if you have received any communication from Rajbet that specifies the evidence they used to determine that you have multiple accounts?
  • Have you previously attempted any verification of your account before this incident, or was this your first time encountering the requirement?
  • Could you let us know which games you were playing? From your message, it sounds like you placed a sports bet, but if there were other games involved, please let us know.
  • If possible, could you share any relevant screenshots or messages from Rajbet’s customer service regarding their decision to ban your account? My email address is petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela



laksh135 has 6d 19h 8m 41s to reply

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