HomeComplaintsRajbet Casino - Player's account has been blocked.

Rajbet Casino - Player's account has been blocked.

Amount: 45,000 INR

Rajbet Casino
Safety Index:High
Submitted: 07 Jul 2023 | Case closed : 09 Mar 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

8 months ago

The player from India tried to withdraw her funds, but after submitting the identity documents, her account was blocked without explanation. The player's account was blocked due to alleged breach of the Terms and Conditions regarding sports betting, so we rejected the complaint.

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1 year ago

i try to withdrawal my amount they asked me to do kyc then i upload my documents then they blocked my account without any explanation

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1 year ago

Dear sumbul143,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the whole situation completely.

Do I understand correctly that your account was blocked during KYC verification?

Have you provided the casino with all the necessary identity documents on time and in correct format?

When was the last time you spoke with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

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1 year ago

they told me to do kyc and asked some documents even i just uploaded id and then it go back and account blocked

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1 year ago

fileno explanation they just ask my documents in live chat waiting for update from there

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1 year ago

fileidentity verification were passed but they still didn't unblock my account

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1 year ago

file they have nothing to say

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1 year ago

Have you accumulated your winnings with or without an active bonus? What types of games did you play?

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1 year ago

i have applied bonus on my deposit. it was an sport bonus

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1 year ago

Thank you for the fast response.

Unfortunately, we don't have a branch dealing with sports betting yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope they will be able to help you with your issue. Please understand, we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons. Therefore, your complaint will now be rejected. I’m truly sorry we couldn’t be of more help.

Thank you for your understanding.

Best regards,

Veronika

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1 year ago

ok

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