Rajabets Casino - Player's withdrawal is being delayed.

My verification is pending from last two days wantedly delaying.

Dear medichalamsuman9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi Thomas, I have sent my Indian national Identification card front and back images, and My selfie photo holding a paper written Rajabets and date on it. Later I included my driving licence as well. All the details which I provided was accurate. Also, for my friend they took only 4 hours to verify the account. I won some money and wantedly making delay from Rajabets.

The only response from them is below:

*The processing time of the verification requests depend on the queue. You can see the status of your verification process from where you uploaded the documents. Thank you for your understanding and patience.

*The Live Support is not authorized to complete or intervene with your verification request. Risk Department will check your documents, and you can see the status of your verification process from where you uploaded the documents. Thank you for your patience.

Have you received any updates regarding the verification of your account? Please let me know details of any obstacles if the issue hasn't been yet resolved.

Hi Tomas,

Still the account has not been verified by Rajabets. Please help me it's 7 days already.

I request you to provide necessary support.

If the issue persists, could you please share your recent interaction with the casino on the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear medichalamsuman9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.