The player from India requests assistance to complete the verification process, as their withdrawal transaction of 99,000 has been canceled.
Dear sir
Please solve verification process very quickly.
my withdrawal transaction cancelled so I want verification process successfully completed. Please support me sir.
My withdrawal amount 99000 cancelled. Help me sir.
God bless you...!!!
Dear chandrumgc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas