Rajabets Casino - Player’s withdrawal has been delayed.

Dear sir

Please solve verification process very quickly.

my withdrawal transaction cancelled so I want verification process successfully completed. Please support me sir.

My withdrawal amount 99000 cancelled. Help me sir.

God bless you...!!!

Dear chandrumgc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Sir,

Thank you For Your Reply.

List of documents I Have Submitted Are

1) Identity Proof (Front and Back)

2) Selfie Photo

3) Phone Bill

4) 6 months Bank statement

These All Documents were Submitted on The Same Date 17/11/2024.

All these Above Mentioned Documents Have Been Submitted in The PDF Format only.

Thanks and Regards

chandrumgc

Dear chandrumgc,

Have you received any update from the casino regarding the verification of your documents?

Was your withdrawal processed?

Dear sir

My documents verification .... showing waiting...!!!

Please check sir.

Dear chandrumgc,

Have you contacted casino support and asked for assistance?

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear chandrumgc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.