Rajabets Casino - Player’s winnings not credited.

Dear vanshgulati70,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Am I correct in understanding that the round occurred yesterday on the 23rd of March?
• Have you received any indication of when the bets will be settled?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

No one is telling me the exact time to get my account credited.

Evolution gaming (gaming provider) told me that I won 25200 INR as per my stake amount on 36 number which is the correct winning number in round 22:33:07 UTC.

They had settled my bet and released my winning amount but my casino (rajabets) not credited my wallet account.

Also, not a single customer care executive helping me or taking any further action on this case.

Please team help me to get my winning amount of 25200 INR ASAP as I am the loyal customer and have a faith on you guys to help me on this case.

I told you they guys are fraud. Please refer the new screenshots.

My complaint which had registered by the evolution gaming has closed by them by saying that my winning amount has been released to my casino (rajabets) and unfortunately again when I had a word with the chat representative (aafreen) she said that not a single information they people got from evolution gaming. They are making fool of me trust me team this rajabets are totally fraud and please ban this website forever.

Also they people had removed the chat option from my screen also not replying on my emails. My chat option is gone now permanently as I can not chat with them now.

Hi Petronela,

Evolution gaming and rajabets they both are fraud.

Today evolution gaming refunded my money as per 3000 INR and cancelled my bet in that round on which I won as per stake amount 700 INR.

Also, my total bet amount was 3500 INR and they have refunded me 3000 instead of 25200 INR which was my winning amount.

This is very very upset thing for me, I want to take a legal action now against evolution gaming and rajabets.

They guys are fraudsters.

Hi Petronela,

The main culprit is evolution gaming. There is one more incident which has happened just now, again the wrong number was encountered. I had placed a bet on number 4 ⚫ but the wrong number has encountered again as 23 by evolution gaming. They people are fraud and looting money from us.

Kindly refer to the game number -

#08:21:25

The correct outcome was 4 not 23. They people are looting money from us.

I had placed a bet in total 1500 INR and placed a bet on number 4 with the stake amount of 250 INR.

Please refer to the screenshots and tagged evolution gaming now as they are the culprits.

Thank you very much, vanshgulati70, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Please expedite the process team. My money has not credited as per my winnings amount.

Hello, vanshgulati70,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Rajabets Casino team,

Could you please provide us with an explanation of the player's situation in more detail? If there was a technical problem which led to non-credited winnings, can the casino fix it and credit the winnings in question to the user's balance? It would be great to check it with the game provider.

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru) if needed.

Thank you in advance for providing the information.

Hi branislav,

Thank your for taking the initiative on just case.

I just want to give you an update the game provider (evolution gaming) cancelled my bet and refunded only 3500 INR in total instead of my total winning amount which should be 25200 INR.

The game provider and rajabets both are fraud and they guys kept my money. If my game provider denied to credit my winning amount then my casino (rajabets has to pay my amount back with due respect) .

Moreover the worst service from raja bets which I have ever seen in my entire life. The customer care executives are very rude and not helpful at all. Also showing the attitude over the chat.

Hi I have not received any update yet??

Hello Casino Guru and Dear Vansh,

As this matter was reported by the Casino Provider, there was a technical error during the round. Hence the user's bet was refunded by the casino provider. After the examination ended, the winning amount of 25200 INR is credited to your balance. 

 If you have any additional questions, do not hesitate to contact us back in LiveChat or via email at support@rajabets.com and we will be glad to help you.

Thanks casino guru and rajabets. But there is one more issue which I have reported but no response from your end on this case well.

There is one more incident which has happened just now, again the wrong number was encountered. I had placed a bet on number 4 ⚫ but the wrong number has encountered again as 23 by evolution gaming. They people are fraud and looting money from us.

Kindly refer to the game number -

#08:21:25

The correct outcome was 4 not 23. They people are looting money from us.

I had placed a bet in total 1500 INR and placed a bet on number 4 with the stake amount of 250 INR.

Ticket number - SD - 3900961 which evolution gaming had raised just now amd confirmed that the correct outcome was 4 not 23 and they have passed my adjustments to my casino raja bets. Please Rajabets credit my winning amount as per my stake amount 250 INR (9000) INR.

@branislav.b@casino.guru @ rajabets please look into my this matter.

Please refer to the below snapshots.

Thanks.

Vansh.

Hi casino guru team,

Any update on my above second case??

Hi casino guru and rajabets,

Thank you very much I have received my both the amounts in my kitty.

Many thanks again to casino guru specially for resolving my query.

Thanks,

Vansh.

What great news, vanshgulati70!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Rajabets Casino Team, for your cooperation.

Best regards,

Branislav, Casino.guru