Rajabets Casino - Player’s document verification delayed.

i am playing on this for a long time there is no issue until you lose but when you win some huge amount like me i won 182000

they ask for documents like your mobile no. bill and when you provide they are not verified and customer support ask we are not authorised

so this is the trick of this fraud website

i am waiting for a long time for my documents verification but they didn't verify

Dear cmgurcharan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

my kyc document was already verified before but suddenly they ask for mobile no. verification

and i provided required documents

they are take already take more than 48 hours but my documents are not verified yet

customer support ask there is no maximum timeframe for verification

they are making excuses

because they don't want to pay

Please allow a few more working days for the casino to process and verify your documents. If there's no development by the end of this week, we will intervene.

thank you very much for helping me

ok let's wait a few more days

what you think how much we should wait for verification because this is not such a big deal of verify my few documents

i know very well they are only making excuses and also they are waiting for losing my funds

Hello cmgurcharan,

Have there been any developments since our last conversation, please? 

big scam please don't play on this website

i have 225000 inr into my account

they demand document of my mobile number bill even i am a prepaid customer

after providing they are not doing something

then i lost my whole money after waiting 10 days

then they verify my document

they don't do anything until you lost your money

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Is there anything else we could try to help you with?

Dear cmgurcharan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.