The player from India had made a deposit of Rs20000 on August 30th, but the funds were deducted from his bank account without being credited to his Rajabets account. Despite providing proof, the casino claimed they had not received the amount and had been unresponsive for over six days. After reviewing the situation, it was determined that the payment had been made to an incorrect beneficiary unrelated to Rajabets, and the casino was not at fault. Consequently, the complaint was closed as rejected, with the player advised to address the issue directly with his bank.
Rajabets Casino - Player’s deposit is delayed and uncredited.
Amount: 20,000 INR
Rajabets Casino
Safety Index:Above averageSafety Index
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7.7
Rajabets Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 week ago
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3 weeks ago
Thank you for your email with the additional information and evidence, Rajabets Team.
Dear raxstar,
I have received evidence from the casino team regarding their official beneficiary details during August 2024 and even for the whole year until December 2024. As the casino team correctly mentioned, the beneficiary Lokesh Choudhary - 8003778144-0@airtel is not upon Rajabet's official details and is not related to them in any way, thus naturally the transaction has not been received on their end at all. While I can agree with you that the livechat operator might not have provided the most accurate information regarding the transaction, however, it's important to note that your inquiry came after the payment was made, not prior, which may have limited the operator's ability to confirm whether the beneficiary 8003778144-0@airtel was connected to Rajabet or not. That's why she informed you straight away that they had not received the amount. Once the appropriate team checked the transaction, it was established the payment was made to a beneficiary not related to Rajabets at all. Regrettably, it is the player's responsibility to double-check their selections and ensure that all the details are selected correctly so that the payment is sent to the correct beneficiary.
While I sincerely wish I could assist further, it is crucial to understand that we are not a financial authority and have absolutely no jurisdiction over transactions between banks or other institutions. This matter must be addressed directly with your bank. Unfortunately, there is nothing more we can do, as this issue falls entirely outside our scope of authority. I hope you can understand the limitations of our role in this matter.
I truly empathise with your situation, and I wish I had better news, but regrettably, there is nothing that can be done either from our or the casino side.
If there’s anything else I can assist you with or help clarify, please don’t hesitate to ask.
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2 weeks ago
Dear raxstar,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Dear raxstar,
I understand that the outcome of your complaint is not what you have hoped for, but because of the reasons outlined above, there is, unfortunately, nothing that can be done from our or the casino side. It is the player's responsibility to double-check their selections and ensure that all the details are selected correctly so that the payment is sent to the correct beneficiary. After thoroughly examining all the information and evidence, we found no fault on the part of the casino team. I will now proceed to close this complaint as rejected.
I am sorry we could not be of more help on this occasion. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.
Best regards,
Michal
Casino Guru
