Rajabets Casino - Player's account has been deactivated.

Now when I posted the complaint they threatened me on call to withdraw it since I realised they have inactivated my account and have done manual withdrawal this is rediculous on their part I have been there active member from 2022 and used to withdraw normally without giving any reason they have inactivated my account

Dear Sheikhaamir,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any explanation from the casino for why your account was deactivated?

Could you please specify from which games you accumulated your last winnings? Were they from slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Live casino

Super Ander Bahar

Could you please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru. Thank you.

Dear ammiamir786,

We received evidence from the casino about you having multiple accounts. I am sorry but according to the Terms and Conditions:

3.1. Single Account

Your Account must be registered in your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP). email address, Access Device, or any environment where Access Devices are shared (e.g. schools. workplaces, public libraries, etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by you, concerning the Services shall be "Duplicate Accounts". We may close (at our sole discretion) any Duplicate Account (but shall not be obliged to do so).

10.4. Collusion, Cheating, Fraud And Criminal Activity

Collusion, cheating, fraud, and criminal activity include but is not limited to:

Conducting account fraud, use of Duplicate Accounts, manipulation of our software or Website, exploitation of loopholes or other technical forms of abuse or other behavior which amounts to deliberate cheating.

We will take all reasonable steps to prevent such activities; detect them and ensure that the relevant players are dealt with appropriately. We may report knowledge or suspicion of an offense to the relevant authorities, we may suspend or close Your Account, confiscate your Winnings and any Bonus Funds (which shall be forfeited by you), and in certain cases, block access to all funds until further notice. We will not be liable for any loss or damage which you or any other player may incur as a result of any of the behavior outlined in this Section and any action we take in respect of the same will be at our sole discretion.

I am sorry but by creating multiple accounts in the casino, you breached the Terms and Conditions. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.