The player from New Mexico faced delays in withdrawing funds, having requested a withdrawal three weeks prior, which was approved after 12 days, but she still had not received the money. Despite being a consistent depositor, customer service offered no resolution, and the player was frustrated with the lack of support. The Complaints Team facilitated communication with the casino, which confirmed that the withdrawal had been approved for payout via Bitcoin. However, the case was ultimately rejected due to the player's lack of response to follow-up inquiries.
Raging Bull Slots Casino - Player’s withdrawal has been delayed.
Amount: $1,255
Raging Bull Slots Casino
Safety Index:Below averageSafety Index
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5.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
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1 month ago
I've been waiting since October 22st 2024 for my withdrawal, usually I get it in 7 days, and now it's turning to 10 days shy of a month. They told me it was 7-10 business days to be approved, which it took 12 days to be approved, and I'm still waiting. This is not ok. I'm a consistent depositor, and customer service does nothing to resolve this issue. Supervisor says her supervisor isn't in and just wait longer. Not good business.
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1 month ago
Dear Donmore23,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Thank you very much, Donmore23, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 month ago
Hi Donmore23,
My name is Romi, and I will be in charge of your case from now on. I would now like to invite the Raging Bull Slots Casino representative into this conversation.
Dear Raging Bull Slots Casino,
Could you please provide more information about this case to clarify the situation?
Thank you in advance.
Romi
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1 month ago
Greetings all,
I had a chance to review the situation and it seems that the requested withdrawal has been approved and escalated for payout via Bitcoin, in theory we should be seeing that payment go out shortly. If there are further issues I am happy to help.
Best wishes,
Nick and Raging Bull
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1 month ago
Hello all.
Thank you, Nick and Raging Bull, for looking into this.
Dear Donmore23, please confirm whenever you receive your payment.
Thank you.
Reagrds,
Romi
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3 weeks ago
Dear Donmore23,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
Dear all,
Unfortunately, we’re forced to reject this case because Donmore23 has stopped responding to our messages and questions. Without Donmore23's cooperation, we’re not able to proceed with the investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Kind regards,
Romi
