Dear alwaysleg3ndary,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Please provide the exact date when you sent your identity documents for verification to the email provided by the casino customer support. Do I understand correctly that you have received no reply from them yet?
Additionally, have you submitted any other documents for verification besides your ID? If so, please specify whether they have been approved.
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear alwaysleg3ndary,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Please provide the exact date when you sent your identity documents for verification to the email provided by the casino customer support. Do I understand correctly that you have received no reply from them yet?
Additionally, have you submitted any other documents for verification besides your ID? If so, please specify whether they have been approved.
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika