HomeComplaintsRaging Bull Slots Casino - Player’s withdrawal has been delayed due to unfinished verification.

Raging Bull Slots Casino - Player’s withdrawal has been delayed due to unfinished verification.

Amount: $500

Raging Bull Slots Casino
Safety Index:Below average
Submitted: 12 Jun 2024 | Case closed : 26 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from the United States could not withdraw winnings because the casino's verification system repeatedly rejected a valid ID. Multiple attempts to contact support resulted in no resolution. We requested additional information from the player to proceed with the investigation. However, due to the player's lack of response to our inquiries, the complaint was rejected.

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5 months ago

Their verification system keeps rejecting my Arizona valid ID. I have taken pictures of my ID on a dark background, a light background, up close, far away, and nothing works. It gives you the option to text you when it's done and it always texts me that it's done and it just makes me redo again. I contacted support after having a hard time getting a hold of them, who get me an email address to send my documents to and I have heard nothing since. This is the first time I've ever won anything and it would have been nice to cash out.

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5 months ago

Dear alwaysleg3ndary,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Please provide the exact date when you sent your identity documents for verification to the email provided by the casino customer support. Do I understand correctly that you have received no reply from them yet?

Additionally, have you submitted any other documents for verification besides your ID? If so, please specify whether they have been approved.

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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5 months ago

Dear alwaysleg3ndary,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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