Raging Bull Slots Casino - Player claims withdrawal is not allowed in their country.

Scams and scammers. They accept registration from Ukraine. Received a free meme and unlocked the ego. When I asked support how to withdraw it, they simply debited the money from the account. They said that in my country it is impossible to withdraw (although the registration and address work)

I do not recommend these scammers to anyone. They will come up with any reason not to withdraw your money and deceive you

Dear HotJek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you accumulated winnings from a free bonus solely?

I have checked the general terms and conditions, and this is what I found (here):

Country Based Restrictions

Please follow this link here to ensure your eligibility based on your country of residence and learn about potential restrictions. Your location can impact your access, bonus usage, free chip redemption, and deposit methods. Please review the details carefully and contact us directly if you need to check your account status.

• Could you please advise if there was any warning when you activated the bonus?
• Have you received the bonus via email or it was available on the casino website for all the players?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

The bonus was available from your advertising partners. Registration bonus.

There were no warnings. It could also be entered from my country and was available.

You simply wrote off my money from my account, I consider you a scammer.

Why do you allow registration on the site from my country?

Why is the bonus available for deposit for my country, what is its purpose?

If I made a deposit, you would then also come up with the idea that it is impossible to withdraw money from my country. In general, you are cheating

I’m sure you understand that I don’t work for Raging Bull Slots Casino but as one of the Casino.Guru independent employees and professionals I’m trying to help you resolve your problem. 

• Could you please clarify where exactly was the bonus available? Ideally, could you send me the exact link to the bonus offer?

Thank you.

Dear HotJek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.