The player from Italy had been attempting to complete a withdrawal from Rabona for about 11 days, but each attempt was canceled after a few days. Despite having contacted the casino multiple times, the responses indicated ongoing issues with providers, and alternative withdrawal methods also resulted in reversals. The player's account was verified, and he had successfully withdrawn in the past, but the current withdrawal remained pending. The complaint was closed due to the player's lack of response to follow-up inquiries from the Complaints Team.
Rabona Casino - Player's withdrawal has been delayed repeatedly.
Amount: €87
Rabona Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
Translation
For about 11 days, I have been trying to complete my withdrawal on Rabona. Every time the withdrawal is processed, after 3 or 4 days, I receive an email informing me that the withdrawal has been canceled (but by whom???). When I contact them either by email or live chat, they respond in the same way, delaying things and claiming they have issues with providers. They suggest other withdrawal methods, which, after trying, still end up being reversed. The amount is almost trivial, making me question the reliability of the casino. The winnings came from a sports bet where I deposited my own money, not free spins or bonuses, just my own money that was multiplied and now isn't being returned.
Automatic translation:
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1 month ago
Dear c9r9m6phcn,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have cashed out any winnings from the casino in the past?
- Is any withdrawal currently pending on your casino account?
- Which payment options have you tried to use for withdrawals in the past so far?
Looking forward to hearing from you.
Best regards,
Tomas
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1 month ago
Translation
Hi, yes my account is verified, I have made several withdrawals from the bookmaker in question, the only pending withdrawal is this one, I usually withdraw using the same method as now, i.e. credit/debit card
Automatic translation:
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1 month ago
Dear c9r9m6phcn,
Have you received your cashout yet?
May we consider the issue resolved?
Please let me know.
