The player from Italy has been attempting to complete a withdrawal from Rabona for about 11 days, but each attempt gets canceled after a few days. Despite contacting the casino multiple times, the responses indicate ongoing issues with providers, and alternative withdrawal methods also result in reversals.
Rabona Casino - Player's withdrawal has been delayed repeatedly.
Amount: €87
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
3d 15h 47m 52s
Case summary
3 days ago
Public
Public
1 week ago
Translation
For about 11 days, I have been trying to complete my withdrawal on Rabona. Every time the withdrawal is processed, after 3 or 4 days, I receive an email informing me that the withdrawal has been canceled (but by whom???). When I contact them either by email or live chat, they respond in the same way, delaying things and claiming they have issues with providers. They suggest other withdrawal methods, which, after trying, still end up being reversed. The amount is almost trivial, making me question the reliability of the casino. The winnings came from a sports bet where I deposited my own money, not free spins or bonuses, just my own money that was multiplied and now isn't being returned.
Automatic translation:
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1 week ago
Dear c9r9m6phcn,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have cashed out any winnings from the casino in the past?
- Is any withdrawal currently pending on your casino account?
- Which payment options have you tried to use for withdrawals in the past so far?
Looking forward to hearing from you.
Best regards,
Tomas
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1 week ago
Translation
Hi, yes my account is verified, I have made several withdrawals from the bookmaker in question, the only pending withdrawal is this one, I usually withdraw using the same method as now, i.e. credit/debit card
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3 days ago
Dear c9r9m6phcn,
Have you received your cashout yet?
May we consider the issue resolved?
Please let me know.
c9r9m6phcn has 3d 15h 47m 52s to reply
