Good afternoon. After repeatedly requesting the closure of my account, specifying that the reason was due to gambling issues, and despite receiving responses, the closure has not been executed. As a result, I lost 900 euros that I deposited after warning multiple times about my issues, but these warnings were ignored.
Additionally, they closed my account with 98 euros still in it.
I am attaching photos of some of the closure requests I made, and subsequent deposits.
I kindly ask for your assistance with this matter, please.
Buenas tardes. Tras solicitar en varias ocasiones el cierre de mi cuenta especificando que el motivo era problemas con el juego, y a pesar de responderme, no han procedido al cierre de la misma, perdiendo 900 euros que he depositado tras advertirle en varias ocasiones mis problemas, haciendo caso omiso.
Además, han cerrado mi cuenta con 98 euros dentro.
Os adjunto fotos de alguna de las solicitudes que hice de cierre de cuenta, y posterior a ello son los ingresos.
Ruego que me ayudéis con esto por favor.
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