The player from Portugal had reported that she had attempted over 9 withdrawals that had not been processed, despite her having fulfilled all of the casino's requirements. She had noted that while her deposits were processed quickly, her withdrawals were not. After she had raised the issue with the Complaints Team, she had later informed them that her last withdrawal attempt had been successful. However, she had not confirmed if she had received all of her winnings. The Complaints Team had been forced to reject the complaint due to a lack of further communication from the player.
QuickWin Casino - Player struggles with delayed withdrawals.
Amount: €250
QuickWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
I have made over 9 withdrawal attempts, but they keep stalling. I have done everything that was requested via chat and yet they still aren't paying. It's interesting that deposits are processed without any problems, but they seem unable to make the payments. NOT TRUSTWORTHY
Automatic translation:
Public
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6 months ago
Dear 2y9mdqhspy,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you made any successful withdrawals from this casino before?
Are there any pending withdrawals in your account? When was the last time you submitted your withdrawal request? Please send me the screenshot of your transaction history from your casino profile.
Could you please confirm if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
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6 months ago
Translation
The transfer was carried out on the last attempt. Thanks
Automatic translation:
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6 months ago
Thank you for letting me know. Does it mean that you received your winnings?
