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I have made over 9 withdrawal attempts, but they keep stalling. I have done everything that was requested via chat and yet they still aren't paying. It's interesting that deposits are processed without any problems, but they seem unable to make the payments. NOT TRUSTWORTHY

Já foram mais de 9 tentativas de levantar valores, ficam enrolando, já fiz tudo que foi solicitado via chat e mesmo assim não pagam. O interessante é que os depósitos são realizados sem dificuldades mas o pagamento não conseguem fazer. NÃO É CONFIÁVEL

Dear 2y9mdqhspy,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify if you made any successful withdrawals from this casino before?

Are there any pending withdrawals in your account? When was the last time you submitted your withdrawal request? Please send me the screenshot of your transaction history from your casino profile.

Could you please confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The transfer was carried out on the last attempt. Thanks

A transferência foi realizada na última tentativa. Obrigada

Thank you for letting me know. Does it mean that you received your winnings?

Dear 2y9mdqhspy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.